Client Service Support Executive
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Job Summary
Were looking for a Client Service Support Executive to join our Client Service Operations team. If youre motivated by delivering excellent service building strong relationships and helping to create a seamless experience for clients this is a great opportunity to grow your career in a supportive and collaborative environment. Youll be part of a team that plays a key role in supporting clients across L&G Asset Management.
What youll be doing:
- Managing the delivery of operational client service and acting as a key point of contact for queries
- Coordinating and resolving daytoday client enquiries in line with agreed SLAs
- Building strong working relationships across L&G Asset Management to support joinedup client service
- Collaborating with Client Relationship teams to enhance the client experience
- Maintaining accurate records logs and databases to support robust governance
- Applying and improving business processes to ensure a controlled and compliant environment
- Identifying opportunities to enhance efficiency and strengthen the teams operating model
- Developing your understanding of L&G Asset Management products platforms and client strategies
Qualifications :
Who were looking for:
- Strong communication skills with the ability to build positive relationships
- Experience delivering highquality client service within financial services or a similar environment
- Strong organisational skills and the ability to manage multiple workflows
- Proactive mindset with the confidence to take initiative and drive tasks forward
- Collaborative team player who shares best practice and supports colleagues
- Good understanding of investment markets and economic themes (desirable)
- Strong IT abilities including proficiency with core business systems
- Demonstrated resilience and the ability to work effectively in a fastpaced environment
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Legal & General (L&G) is a leading UK financial services group and major global investor.We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.We are one of th ... View more
