Associate Client Success Manager
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
KAYAK part of Booking Holdings (NASDAQ: BKNG) is a leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.
As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From start-up to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.
KAYAK is seeking a highly motivated Associate Client Success Manager to work exclusively with our digital advertising partners. This position will collaborate with internal and external stakeholders to improve the clients performance and success and drive renewal.
To be successful you need to have a deep understanding of the digital advertising space and client satisfaction be detail-oriented and have outstanding analytical skills. You will work closely with KAYAKs ad sales and commercial teams. You are a self-starter who enjoys being creative and can thrive in an agile dynamic and data-driven environment.
This position is based in São Paulo commuting to our office 3 times a week.
Please submit your CV in English
In this role you will:
Manage the communication and relationships of advertising campaigns
Analytically track and optimize campaigns to best meet client goals and objectives
Collaborate closely with the sales team to build and maintain relationships with clients which include ongoing strategic consultation and support
Provide optimization recommendations and assist with deck creation
Clearly communicate the progress of campaigns to clients and internal stakeholders
Ability to work on several competing priorities displaying critical thinking and problem-solving skills
Please apply if you have:
BA/BS degree with a strong academic record
Native-level proficiency in Portuguese and excellent command of English
3 to 5 years of experience in managing digital advertising accounts integrated marketing campaigns and or client-direct relationships
Proficiency in Microsoft Office and Google Suite
Solid understanding of the online media industry (Travel industry experience is a plus)
Strong analytical ability and high attention to detail
Excellent written and verbal communication skills
Experience with social media buying platforms is considered a plus
Good sense of humor and likes working in a fast-paced environment
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year
Focus on mental health and well-being:
Company-paid therapy sessions through SpringHealth
Company-paid subscription to HeadSpace
Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
No meeting Fridays
Paid parental leave
Generous paid vacation time off for your birthday
Paid volunteer time
Focus on your career growth:
Development Dollars
Leadership development
Access to thousands of on-demand e-learnings
Travel Discounts
Employee Resource Groups
Meal vouchers
Inclusion
At KAYAK we want everyone to have the space to grow share ideas and do great work. Thats why were focused on hiring the best talent from all walks of life and experiences supporting them well and making sure no one feels like they have to fit a mold to belong here.
Need any adjustments for the interview application or on the job No problem - just give us a heads-up. Weve got you.
#LI-AS1
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
KAYAK searches hundreds of other travel sites at once to find the information you need to make the right decisions on flights, hotels & rental cars.
