Lead Account Manager (Expansion Sales)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
As a Lead Account Manager youll work with some of our most valued customers helping them grow with Freshworks while building long-term trusted partnerships.
What youll do:
- Engage discover & drive results: Grow key accounts through upsell cross-sell and renewals consistently surpassing revenue goals while delivering meaningful impact for customers.
- Articulate Value: Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
- Execute the Sales Process: Lead complex sales cycles end-to-end securing strategic wins and fostering long-term partnerships.
- Learn & collaborate: Champion collaboration across teams to uncover opportunities strengthen retention and expand customer success.
- Expand & Grow: Drive net revenue retention by identifying expansion and cross-sell opportunities within existing accounts. Build strategic account plans strengthen executive relationships and deliver consistent forecasting and revenue execution. Travel as required to deepen partnerships unlock new use cases and represent Freshworks with purpose.
Qualifications :
- Experience that counts: 8 years in software sales with a track record of success in growing existing accounts through upsell and cross-sell strategies and a consistent record of meeting or exceeding goals.
- Strategic mindset: Proven ability to design and execute account plans while engaging confidently with executives technical experts and operational teams alike.
- Consultative approach: Skilled in building strong business cases and ROI stories that resonate with diverse stakeholders.
- Strong communicator: Excellent presentation listening and communication skills that foster value-driven collaborative conversations.
- Domain knowledge: Familiarity with the CRM CX or ITSM space is a strong plus though a willingness to learn and adapt is equally valued.
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- Product Knowledge
- Account Management
- CRM
- Customer Base
- New Customers
- Territory
- Business Relationships
- Sales Goals
- Sales Process
- Powerpoint
- New Clients
- Technical Support
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
