Lobby Host (SpringSummer Start 2026)

This role is about more than greeting guests its about presence energy and influence. As a Lobby Host you are the pulse of the space. You create atmosphere. You read the room. You elevate arrival moments into something memorable and meaningful. 

With warmth confidence and intuitive service you ensure every guest feels recognized guided and inspired from the moment they step into our lobby. You are equal parts host storyteller and connector balancing visible social engagement with operational precision behind the scenes. 

Start Date: May/June 2026
Contract Type: Permanent

Key Responsibilities 

Lobby Presence & Guest Flow 

• Act as a visible polished and approachable host within the lobby creating a welcoming and energized atmosphere. 
• Support guest flow during arrivals departures and peak lobby moments in partnership with Expeditions Food & Beverage Summit Services and Front Office teams. 
• Anticipate guest needs through observation and proactive engagement offering intuitive assistance before it is requested. 
• Provide seamless wayfinding local insight and in-the-moment support that elevates the arrival and lobby experience. 
• Take full ownership of the lobby environment ensuring it remains immaculate inviting and aligned with luxury standards at all times. 
• Lead and deliver the welcome drink ritual in collaboration with Expeditions creating a memorable first impression. 
• Step in to support Guest services during high-volume periods when needed. 

Expeditions & Local Experience Support 

• Provide personalized recommendations through thoughtful conversation and discovery. 
• Maintain strong knowledge of Banff National Park including trails seasonal conditions wildlife etiquette wellness offerings and cultural experiences. 
• Prepare guests with practical advice on gear weather travel times and safety considerations. 
• Use storytelling maps and digital tools to help guests visualize and plan their adventures. 
• Inspire guests to explore connect and experience the mountain lifestyle fully. 

Retail & Brand Experience 

• Assist with POS transactions and maintain accurate inventory practices. 
• Support a polished elevated retail presentation that reflects the Rimrock and Emblems brand. 
• Engage guests naturally in retail offerings through conversational non-intrusive service. 

Operational Excellence 

• Maintain accurate documentation related to guest interactions bookings and vendor coordination. 
• Use digital tools booking systems mapping platforms and POS software confidently and accurately. 
• Balance social engagement with structured follow-through and detail-oriented execution. 
• Contribute to continuous improvement through curiosity collaboration and idea-sharing. 

Qualifications :

What You Bring 

• Experience in concierge services guest relations luxury hospitality or another guest-facing environment. 
• Strong knowledge of Banff National Park or a deep curiosity and ability to learn quickly. 
• Exceptional communication skills with a natural ability to engage inspire and build rapport. 
• Comfort balancing a dynamic visible lobby presence with detailed operational responsibilities. 
• Confidence using digital platforms booking systems and retail POS software. 
• A passion for crafting thoughtful personalized guest experiences rooted in adventure wellness and culture. 

Bonus If You Bring 

• Multilingual communication skills. 
• A strong personal connection to the mountain lifestyle. 

Who You Are 

You are outgoing poised and naturally persuasive. You thrive on connection and are energized by people. Quick to engage and confident in conversation you bring warmth enthusiasm and authenticity into every interaction. 

You lead through influence rather than instruction. You read body language. You sense when to step in and when to step back. You enjoy variety momentum and the energy of a fast-moving environment. 

You are equally comfortable inspiring guests to explore new frontiers as you are ensuring operational details are executed flawlessly. You dont just welcome guests you enroll them in an experience. 

Engage with purpose. Inspire with confidence. Stay moved. 

Physical Demands 

Prolonged standing and walking within the lobby and entrance areas. 
Frequent interaction in high-traffic guest environments. 
Occasional lifting or carrying up to 30lbs / 14kg. 
 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 

• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 

• One complimentary buffet meal per shift in our staff cafeteria. 

• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time