Resort Driver (SpringSummer Start 2026)

This role is about more than transporting guests its about shaping the first and last impression of the guest journey. As a Resort Driver you are a highly visible and trusted presence often the very first welcome and the final farewell our guests experience.

With a calm confident demeanour and an unwavering commitment to safety and service excellence you ensure each journey is smooth comfortable and thoughtfully executed. Whether navigating arrivals departures or resort transfers you create a sense of ease and professionalism at every touchpoint. Through warm authentic interactions and meticulous attention to detail you elevate each drive into an extension of our luxury hospitality experience.

Start Date: May/June 2026
Contract Type: Permanent
Pay Rate: $21.50 per hour

Key Responsibilities 

Guest Transportation & Experience 

• Safely and efficiently transport guests to and from the Banff townsite local attractions and scheduled excursions including Lake Louise and Moraine Lake. 
• Operate a range of hotel vehicles including sedans SUVs and a 20-passenger shuttle ensuring a smooth and comfortable ride at all times. 
• Welcome guests warmly and provide a professional composed presence throughout their journey. 
• Assist guests with luggage loading and unloading handling belongings with care and discretion. 
• Respond to guest questions with clarity and confidence providing accurate information about hotel services and amenities. 

Local Knowledge & Guest Engagement 

• Act as a knowledgeable ambassador for Banff National Park sharing thoughtful insights into local history culture wildlife and points of interest when appropriate. 
• Offer factual well-considered recommendations for dining activities and experiences aligned with guest interests. 
• Provide clear directions and helpful guidance that enhances the overall guest experience without overwhelming it. 
• Conduct thorough pre-trip and post-trip vehicle inspections reporting maintenance needs or concerns promptly. 
• Ensure all vehicles are clean fueled stocked and guest-ready in accordance with Rimrock standards. 
• Adhere strictly to all traffic laws hotel safety policies and driving regulations. 
• Maintain accurate trip logs mileage records and passenger counts. 
• Demonstrate defensive driving practices and uphold an impeccable safety record at all times. 

Team & Operational Support 

• Communicate clearly with Front Desk Expeditions and Guest Services leadership regarding guest movements and scheduling. 
• Support Guest Services operations during peak periods including assisting with directional support or Bell Services when required. 
• Handle guest inquiries and concerns professionally escalating when necessary. 
• Work independently with confidence while remaining aligned with team expectations and procedures. 

Qualifications :

What You Bring 

• Valid Alberta Class 4 Drivers License and a clean driving abstract. 
• Proven experience operating passenger vehicles safely and confidently. 
• A disciplined professional approach to work with strong attention to detail. 
• Calm reserved and courteous communication style. 
• Strong sense of responsibility reliability and punctuality. 
• Ability to remain focused and composed while working independently. 

Bonus If You Bring 

Strong knowledge of Banff National Park and surrounding attractions. 
First Aid and CPR certification. 
 Previous experience driving shuttles or tour-style routes. 
Familiarity with luxury hospitality environments or resort operations. 

Who You Are 

You are thoughtful disciplined and precise in how you work. You value structure accuracy and doing things properly the first time. Guests trust you because you are steady professional and quietly confident in your expertise. 

You prefer clear expectations and well-defined procedures and you take pride in delivering consistent high-quality work. While reserved in style your care shows through reliability attention to detail and a sincere commitment to guest safety and comfort. 

Drive with purpose. Serve with integrity. Stay moved. 

Physical Demands 

Prolonged periods of sitting and driving. 
Frequent bending reaching and handling of luggage. 
Ability to lift and carry up to 50lbs / 23kg. 
Ability to work indoors and outdoors in varying mountain weather conditions. 

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 
• One complimentary buffet meal per shift in our staff cafeteria. 
• Subsidized shared Staff Accommodation. 

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartist at . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every Heartist to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

Be you. Be bold. Stay moved. 

#CWMRSummer26
 

Remote Work :

No

Employment Type :

Full-time