Night Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Ensures that all Front Office Standards Operating policies and procedures are adhered
- Responsible for the completed nightly end of day reporting; ensuring accuracy in balancing of accounts
- Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of colleague empowerment
- Strong and effective communication with all other departments
- Provides guidance and motivation to the night team. Establishes and communicates on a daily basis with the Front Office leaders. A strong commitment to colleague satisfaction.
- Responsible to balance operational administrative and colleague needs
- Responsible for ensuring consistency in exceeding guest service expectations
- Provides passionate direction towards achieving our vision
- Conducts night colleague performance evaluations on a timely basis including corrective action and coaching
- Develops implements and/or maintains new incentives to motivate colleagues and maximize hotel revenue
- Effectively maximizes inventory levels during high occupancy/sold out nights
- Adheres to and promotes the Companys Health and Safety policies to ensure a safe work environment and knowledgeable all safety and emergency procedures
Qualifications :
- Minimum 2 years of Front Office management experience in a luxury or high-volume environment.
- Degree or Diploma in Hospitality Management is highly preferred.
- Proven ability to coach and motivate a professional team while balancing financial operational and HR priorities.
- Proficiency in Front Office systems (Opera/Fidelio) and Microsoft Office.
- Highly organized and results-oriented with a proven ability to work flexibly under pressure.
- Excellent reading writing and oral proficiency in English language
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
