Technical Writer Emerging Talent Intern (July 2026-December 2026)

We are the Experience Team (EX)! We are made up of ProductDesigners UX Researchers Technical Writers Design Operations Design Technologists and Visual Designers.  

We are successful because of the collective minds of diverse individuals within the Experience Team contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products.  

Learn more about our team here - an Emerging Talent Intern you can expect to be given the space and the opportunity to build upon your skills and knowledge while contributing to critical work as part of a core team.  

What you get to do:  

• Creating product documentation for end users and system administrators  
• Learning to author in a variety of environments primarily DITA/XML  
• Researching writing and ensuring the accuracy of content that covers current and future releases of our product  
• Working closely with development teams in an Agile environment  
• Conducting peer reviews of documentation  
• Collaborating with other information developers to produce and share content for different types of deliverables (blogs product documentation knowledge base video)  

Program Details:  

• 6-month program: 
  • Start Date: July 6 2026
  • End Date: December 11 2026
  • Full time40 hrs/week 
• Benefits health benefits 401k etc. 
• Hourly competitive pay based on experience 
• Location: Open to all locations in the United States (Remote and onsite) 
  • Relocation stipend offered if applicable

Qualifications :

***Actively enrolled university students or recent university graduates are not eligible. Internships and new college graduate roles are posted on our careers page if available ***  

Seeking career changers and/or emerging talent:We are looking for aspiring talent that has passion forTechnical Writing with minimal relevant job experience and whois eager to learn! 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry. Self-taught certification/bootcamp and community college graduates from liberal arts and writing backgrounds are highly encouraged to apply  
• Ability to commit full-time during program dates  
• Position is not eligible for employment-based sponsorship  
• Have the ability to understand and learn technical products and concepts  
• Passionate about creating content  
• Experience working in markup languages such as DITA HTML XML or SGML is a plus  
• Have the ability to obtain information through research interviews and experimentation  
• Interact collaboratively with peers from different cultural backgrounds beliefs opinions and views  
• Ability to provide writing samples demonstrating your ability to research analyze and apply critical thinking to a subject sample web pages or other multimedia communications project

For positions in this location we offer a base pay of $28 - $35 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Intern