The Salesforce ITS Analyst reports to the Director of ERP & CRM Operations & Implementations and works closely with end users to ensure the CRM applications of Salesforce Kindsight ascend Fundraising Platform ascend Portal Linvio Events GiveCampus Online Giving and Salesforce Marketing Cloud Account Engagement are configured according to business user needs. The individual responds to user requests regarding application issues and enhancement requests and under the direction of the Director of ERP & CRM Operations & Implementations translates prioritized complex institutional business needs into precise actionable requirements and sustainable solutions. Gathers requirements and develops strategies and roadmaps for Salesforce rollouts across various University departments and participates in data conversion mapping and validation related to these efforts.

Key Responsibilities:

Business Systems Analysis in the Expanded Adoption and Optimization of Salesforce - 80%

The Salesforce Analyst serves as a critical bridge between the functional departments and the ITS team. This role is responsible for supporting user adoption and ongoing optimization of the Universitys enterprise Salesforce Sales Cloud platform designing solutions to support and enhance a suite of CRM applications including but not limited to Salesforce Kindsight ascend Fundraising Platform ascend Portal Linvio Events Salesforce Marketing Cloud Account Engagement and GiveCampus Online Giving. The Salesforce ITS Analyst works under the direction of the Director of ERP & CRM Operations & Implementations; in conjunction with the CRM team in ITS; in partnership with Institutional Advancement colleagues; and in collaboration with campus partners across the institution. Specific responsibilities include:

• Collaborate extensively and meet one-on-one with departmental end-users and subject matter experts to gather analyze and define functional and non-functional requirements for enhancements data reconciliation and system integration needs. Collaborates with the ITS Salesforce developers to determine technical feasibility and create roadmaps for CRM-related system enhancements.

• Participate in gathering requirements for data conversion and mapping to transfer data from non-Salesforce applications to Salesforce. Perform data validation on existing and incoming data to Salesforce.

• Participate in enhancement projects and product upgrade processes (requirements roadmaps documentation systems configuration testing strategy and rollout).

• In collaboration with the ITS CRM Team deliver day-to-day functional support for our suite of Salesforce applications providing scalable and reusable solutions where possible.

• In collaboration with the ITS CRM teamreview respond to and resolve user-generated help tickets in the TeamDyanmix service management system following established SLA parameters.

Training and Knowledge Transfer - 20%

• Utilizing the learning tools available from Trailhead Salesforce Premier Support Coaching and Learning and the Brandeis Salesforce Moodle Community engage in knowledge transfer to expand user knowledge of Salesforce Kindsight ascend Fundraising Platform ascend Portal Linvio Events Salesforce Marketing Cloud Account Engagement and GiveCampus Online Giving.

• Partner with the ITS Change Management Office to develop training materials for the user community on system functionality modifications and enhancements. Create enhance and expand our library of system documentation and training materials.

Other - 5%

• Participate in ITS-related activities as needed.

Requirements:

• BA/BS degree required.

• A minimum of 3 years of experience with requirements gathering and documentation for large-scale Information Technology projects and familiarity with CRM data is required; higher education experience is highly preferred.

• Experience with data conversion mapping and validation between various applications is required. The ability to learn and apply new technologies to solve business challenges is required. Familiarity with Salesforce declarative solutions and point-and-click tools is a plus. Familiarity with event management and email marketing tools is a plus.

• Excellent analytical and problem-solving skills and demonstrated ability to set priorities and meet deadlines is required. Ability to work well under pressure and understand the urgency of University deadlines is required. Experience in maintaining a high degree of discretion with data is required.

Why Brandeis

Brandeis is a top-tier research university with the heart of a liberal arts collegedeeply committed to academic excellence equity access and innovation. Youll join a passionate and collaborative ITS team that values continuous improvement professional growth and meaningful partnership with the campus community.

Ready to make an impact
Apply today and help shape the future of CRM operations at Brandeis University.

Pay Range Disclosure

The Universitys pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience and education/training internal peer equity and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race color ancestry religious creed gender identity and expression national or ethnic origin sex sexual orientation pregnancy age genetic information disability caste military or veteran status or any other category protected by law (also known as membership in a protected class).