Global Workforce Management Analyst
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you ready to be the strategic mind behind our operations As a Workforce Management Analyst at SIXT youll be the driving force behind optimizing our global contact center operations turning data into actionable insights that power our customer service excellence. If youre passionate about analytics thrive on solving complex scheduling puzzles and love making a measurable impact on business performance this is the role for you. Apply now!
YOUR ROLE AT SIXT
- You monitor real-time KPIs and schedule adherence ensuring operational excellence across our multi-site multi-skill contact center environment
- You maintain and produce accurate long-term capacity plans supporting strategic resource allocation and workforce optimization
- You provide periodic reports both real-time and historical containing performance data to support operations management decision-making
- You oversee the administration setup and utilization of WFM software maximizing system efficiency and functionality
- You establish and maintain strong relationships with key operational and support partners identifying opportunities for continual improvement and cost savings
- You effectively communicate insights and strategic recommendations to multiple tiers of Mid to Executive Leaders across the organization
YOUR SKILLS MATTER
- Experience You have 2 years of experience working with global Contact Center Workforce Management software processes and principles including staffing projections scheduling and service level analysis
- Technical & Analytical Proficiency You are proficient in MS Office Applications (Word PowerPoint and Excel) with strong analytical and problem-solving skills keen attention to detail and the ability to collect data and draw valid conclusions. Proficient in Genesys and Calabrio or comparable tools preferred
- Soft Skills You are self-motivated excel independently in a high-profile position demonstrate excellent communication skills adapt to changing priorities and are available for night and weekend shifts based on business needs
- Commitment to Excellence You demonstrate strong analytical and problem-solving abilities with keen attention to detail and the ability to define problems collect data and draw valid conclusions
WHAT WE OFFER
- Comprehensive Health Insurance Healthcare coverage (medical dental vision) life insurance critical illness hospital indemnity pet insurance and a 401k retirement plan
- Paid Time Off & Sick Leave Access Enjoy PTO sick leave floating paid holidays and a healthy work-life balance
- Exclusive Employee Rentals Leverage special rental discounts exclusive to employees offering great savings for you and your immediate family
- Career Growth Opportunities Advance your career within a rapidly growing company experiencing over 30% growth with a presence in over 100 countries worldwide
- Innovative Environment Work with cutting-edge WFM and ACD software in a dynamic global organization that values innovation creativity and entrepreneurial spirit
- Compensation $70000 - 75000
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Active Directory
- Customer Service
- End user
- Access Points
- Deskside Support
- Windows
- SCCM
- Troubleshoot
- User Accounts
- Desktop
- PC
- Backup
- Setup
- hardware
- Technical Support
About Company
SIXT is a leading international provider of high-quality mobility services. With almost 9,000 employees worldwide in 2023 and our products SIXT rent, SIXT share, SIXT ride and SIXT+ we offer a uniquely integrated mobility service across the fields of car rental, car sharing, ride hail ... View more
