Assistant Manager, Policy Servicing HSBC Life

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Some careers have more impact than others.

If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as an Assistant Manager Policy Servicing.

In this role you will:

Perform operations and administrative duties of the department including processing customer requests and coaching to the processing team perform report checking and attending to emails / internal enquiries within the agreed turnaround time
Ensure smooth operation of Policy Servicing processes full compliance with regulatory requirements and adherence to agreed service levels
Assist with Customer Due Diligence (CDD) activities such as client reviews and correspondence to customer for review requirements
Perform Quality Checks on Policy Servicing transactions and provide feedback/training to continuously improve processes work quality and reduce error rates
Prepare and maintain department Standard Operating Procedures
Coordinate and support ad hoc activities including customer communications and perform user testing when needed

To be successful you will need:

Diploma / Bachelors Degree in Insurance Business or equivalent professional qualifications
Relevant experience in operations / administrative work
Good time management task and result-oriented. Able to perform duties with accuracy and deliver quality work within Service Level Agreements
Proactive strong team spirit and keen to learn with positive work attitude
Good interpersonal and customer service skills
Good written and oral skills

Opening up a world of opportunity
is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Experience:

Manager

Some careers have more impact than others.If youre looking for a career where you can make a real impression join HSBC and discover how valued youll be. Whether you want a career that could take you to the top or simply take you in an exciting new direction HSBC offers opportunities support and rewa...

Some careers have more impact than others.

We are currently seeking a high calibre professional to join our team as an Assistant Manager Policy Servicing.

In this role you will:

Perform operations and administrative duties of the department including processing customer requests and coaching to the processing team perform report checking and attending to emails / internal enquiries within the agreed turnaround time
Ensure smooth operation of Policy Servicing processes full compliance with regulatory requirements and adherence to agreed service levels
Assist with Customer Due Diligence (CDD) activities such as client reviews and correspondence to customer for review requirements
Perform Quality Checks on Policy Servicing transactions and provide feedback/training to continuously improve processes work quality and reduce error rates
Prepare and maintain department Standard Operating Procedures
Coordinate and support ad hoc activities including customer communications and perform user testing when needed

To be successful you will need:

Diploma / Bachelors Degree in Insurance Business or equivalent professional qualifications
Relevant experience in operations / administrative work
Good time management task and result-oriented. Able to perform duties with accuracy and deliver quality work within Service Level Agreements
Proactive strong team spirit and keen to learn with positive work attitude
Good interpersonal and customer service skills
Good written and oral skills

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Experience:

Manager

Key Skills

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About Company

HSBC

HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.

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