Implementation Consultant, Manager

Team Summary

The Implementation team in Money Movement Client Success is responsible for managing the end-to-end lifecycle of client implementations across Asia Pacific.  This includes:

• Managing client onboarding offboarding and change activities across the full delivery lifecycle
• Owning implementation planning and execution ensuring core milestones and deliverables are completed to required standards
• Driving a smooth fully governed handover into Business-as-Usual (BAU) teams with all required controls and sign-offs completed
• Identifying opportunities to improve implementation processes tools and playbooks and partnering with Readiness and Product teams to continuously uplift delivery standard

What an Implementation Consultant does at Visa:

As an Implementation Consultant you will play a critical role at the intersection of clients technology and operations ensuring Visa Direct Money Movement solutions are implemented at a scalable compliant and operationally sound manner.

Key responsibilities include:

• Own and manage end-to-end implementation delivery including objectives milestones dependencies risks and success criteria in collaboration with internal stakeholders project sponsors and clients
• Guide clients through the technical and operational integration of Visa Direct offerings ensuring workflows controls and operating models are clearly understood and adopted
• Configure and prepare test environments complete setup and configuration activities and coordinate testing phases to support successful go-live outcomes
• Develop a deep understanding of how Visa Direct products operate within client environments in order to troubleshoot issues and resolve implementation challenges effectively
• Proactively identify document and manage delivery risks ensuring appropriate governance escalation and mitigations plans are in place
• Anticipate potential issues or delays and drive corrective actions early to protect timelines and delivery quality
• Communicate implementation status clearly and consistently keeping stakeholders informed of progress risks dependencies and key decisions.
• Manage relationships with senior internal and external stakeholders escalating complex or high-impact issues with sound judgement
• Clearly articulate complex technical regulatory or operational topics and facilitate aligned decisionmaking across multiple teams
• Act as a strong client advocate during implementation while balancing Visas risk compliance and operational requirements
• Maintain highquality implementation documentation and contribute to the development of reusable artefacts templates and best practices
• Support team capability building through knowledge sharing peer coaching and contribution to onboarding of new team members
• Stay current on product enhancements regulatory developments and ecosystem trends to ensure implementation approaches remain accurate and relevant

This role is based in Singapore and supports clients across Asia Pacific. The role will report to Director Client Success APAC - Visa Direct Network and Operations.

Projects you will be a part of:

As an Implementation Consultant you will be part of one of Visas fastestgrowing businesses directly influencing client trust delivery quality and the successful expansion of new Visa Direct use cases and markets across Asia Pacific. Your work will help ensure Visa continues to deliver reliable scalable and secure money movement solutions globally

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

What you will need:

• Minimum 8 or more years of relevant work experience in implementation technical delivery project management or similar roles within payments fintech or financial service
• Hands-on experience supporting API-based integration or technical delivery
• Working knowledge in payments money movement or transactional banking concepts
• Strong analytical and structured problem-solving skills with the ability to break down complex issues and drive clear outcomes
• Excellent verbal and written communication skills including the ability to influence and align stakeholders at different seniority levels
• Proven ability to operate effectively in matrixed global organizations
• Client-centric mindset with experience navigating complex delivery environments and managing competing priorities
• Data-driven approach to decision-making with comfort using analysis to support recommendations
• Proficiency in Mandarin Chinese is required proficiency in any additional Asian language is an advantage for broader regional engagement
• Bachelors Degree

What will also help:

• Experience with Visa Direct Visa Payments Limited (VPL) Currencycloud or similar real-time or cross border money movement platforms.
• Experience partnering closely with Sales Solutions Compliance Treasury BAU operations teams
• Exposure to regulated environments and an understanding of control risk and compliance considerations during delivery
• Project management qualifications (E.g. Prince II PMP) is a plus
• Familiarity with tools such as Slack Salesforce MS Dynamics or common project management platforms

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Full-time