Customer Success Architect

WHO WE ARE:

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions that move your business forward.

Our global head office is based in Singapore and our team is made up of a diversely talented team of experts who thrive on innovation and pushing the bounds of technology to solve our customers most pressing challenges.

When it comes time to deliver we set our sights on that sweet spot where brilliance emerging technologies best practices and accountability converge. We have a global presence spanning four continents (North America South America Europe and Asia). Our global network of talent and customer-centric engagement model enables us to provide top-quality services on an unprecedented scale.

WHAT WERE ABOUT:

We believe that collaboration transparency and accountability are the values that guide our business our delivery and our brand. Everyone has something to bring to the table and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate business decisions become easier innovation is greater and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse equitable and inclusive culture. So we strive to foster a workplace where people have the respect support and voice they deserve where innovative ideas flourish and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft please go to

ADDITIONAL REQUIREMENT FOR REMOTE POSITIONS:

For remote positions all candidates must complete a video screen with our corporate recruiting team.

OVERVIEW:

The Customer Success Architect (CSA) Data & Analytics is a customer-facing role responsible for helping enterprise customers realize measurable business value from their data and analytics investments. The CSA acts as a trusted advisor translating complex business commercial and operational data into actionable executive-ready insights. This role bridges data & analytics with business strategy and executive storytelling working closely onsite with customer leadership account teams and technical stakeholders.

WHAT YOU WILL BE DOING:

• Partner with enterprise customers to align data and analytics initiatives with business outcomes.
• Drive customer success plans focused on performance improvement operational efficiency and growth.
• Support executive business reviews by translating analytics into clear outcome-driven narratives.
• Guide customers on data and analytics strategy business intelligence and performance management.
• Design and interpret executive dashboards KPIs and scorecards to support leadership decision-making.
• Apply strong foundations in descriptive and diagnostic analytics with awareness of evolving predictive and prescriptive practices.
• Convert complex datasets and analyses into concise compelling business stories for senior stakeholders.
• Frame insights within commercial operational and market contexts to support strategic decisions.
• Present analytics outcomes to regional and executive audiences.
• Serve as a trusted advisor to customer executives business leaders and technical teams.
• Collaborate with account teams sales and partners to align business strategy technology investments and data initiatives.
• Work onsite with customer teams through workshops strategy sessions and working engagements.
• Support development of customer data literacy and analytical decision-making capabilities.
• Mentor and guide teams on analytics-driven performance management.
• Foster a culture of fact-based decision-making and continuous improvement.

MINIMUM QUALIFICATIONS:

• Strong expertise in business analysis and data analysis.
• Experience with descriptive and diagnostic analytics for business performance.
• Ability to design and interpret executive dashboards KPIs and performance scorecards.
• Exposure to data science concepts analytics tooling and Python.
• Strong ability to translate data into clear actionable business narratives.
• Executive-level presentation and stakeholder communication skills.
• Proven ability to influence senior leaders through data-driven storytelling.
• Strong commercial acumen across sales marketing and operations.
• Ability to align business strategy with IT and data initiatives.
• Experience operating in complex multi-country enterprise environments.
• Senior leadership experience in customer-facing or advisory roles.
• Trusted advisor mindset with strong executive credibility.
• Strong collaboration coaching and relationship-building capabilities.
• Full onsite presence in Singapore is mandatory to support close collaboration with customer stakeholders and internal teams.

Ideal Background

• Senior experience in Customer Success Data & Analytics Business Consulting or Enterprise Technology roles.
• Background in engineering analytics or data-related track record of driving business outcomes through analytics and executive engagement.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race color religion age sex national origin disability status genetics veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring and the full employee lifecycle up through and including termination.