Senior UX Research Analyst
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
Experience: 10 Years
Location: Mumbai Bangalore Flexible/WFH an option
Key Skills and Responsibilities (non-technical)
- Empathy to be able to understand and share the feeling of users.
- Active listening to be able to listen to users during interviews and discussions and elicit understanding that can be leveraged to elicit required information and nuanced insights.
- Observational skills to observe non-verbal cues to extract valuable insights.
- Analytical thinking to analyse complex qualitative data spot patterns and derive insights to provide actionable outcomes for the client.
- Problem solving ability to solve multiple technical non-technical issues that can occur through the whole research journey starting from client conversation/briefing recruitment moderations analysis and reporting.
- Cultural awareness and sensitivity to ensure that the researcher is respectful and inclusive towards participants coming from all walks of life and diverse cultural backgrounds.
- Communication skill is vital to explain ones perspective to client as well as internal team members.
- Strong written and verbal communication skills help in creating multiple research documents.
- Collaboration to be able to collaborate with multiple internal stakeholders (team members) and external stakeholders (vendors and clients) to carry out projects effectively and efficiently.
- Flexibility and adaptability to be able to adjust to any unexpected developments in projects and to be able to effectively handle and solve any research related or operational issues on the go.
- Closely liaise with clients for projects briefing and post study information.
- Business acumen to facilitate discussions with customers on how research findings impact their research and business goals.
- Ensure quality delivery by identifying process improvement and standardization opportunities to assist with efficiency.
- Consistently exceed client expectations from project inception through completion.
- Ensure maximum client satisfaction by maintaining high level of quality for client deliverables periodic communication on the progress of the project.
- Resolving escalations and proactively taking corrective measures and ensuring successful closure of issues.
- Keep clients and supervisor in the loop and involve them whenever there is a change in the project specs.
- Contribute to team meetings by being prepared and sharing ideas.
Key Skills and Responsibilities Technical:
- Experience with Qualitative Research methodologies like Interviews Group discussions online Diaries Surveys and blogs.
- Capability to carry out on ground as well as online consumer interactions.
- Familiarity with video conferencing tools (e.g. Zoom Microsoft Teams) for conducting remote interviews and usability studies.
- Interact with the client to understand their needs.
- Guide the customer on the appropriate research strategy that addresses their business objectives.
- Design the discussion guide / questionnaire / research framework.
- Analyse the information and create insights / synthesize findings.
- Create the report for the client.
- Create reports in PowerPoint Google Slides
- Design proposals / pitches for client studies.
- Manage the overall project end to end.
- Be the key point of contact for the client.
- Moderate interviews manage diary studies.
Location:
DGS India - Mumbai - Thane Ashar IT ParkBrand:
MerkleTime Type:
Full timeContract Type:
PermanentRequired Experience:
Senior IC
Key Skills
- Spss
- Data Collection
- R
- Stata
- Research Experience
- Statistical Software
- Data Mining
- Market Research
- Visual Basic
- Operations Research
- SAS
- Data Analysis Skills
About Company
Dentsu is an integrated growth and transformation partner to the world’s leading organizations. Founded in 1901 in Tokyo, Japan, and now present in approximately 120 countries.
