Portuguese Speaking Customer Support Agent – Gaming Industry

Customer Support Agent Gaming Industry (Portuguese Speakers)

Introduction

A global leader in customer experience management is recruiting Portuguese-speaking Customer Support Agents for their team in Varna Bulgaria. In this role you will support a prominent client in the gaming and betting industry serving as the first point of contact for players worldwide. This is a dynamic on-site position located close to the beach perfect for passionate individuals who enjoy gaming and sports.

Your Role

• Inquiry Management: Handle a variety of customer queries regarding account setup login issues identity verification betting rules bonus requests and platform navigation.
• Financial Assistance: Assist users with inquiries related to deposits withdrawals and other financial transactions within the platform.
• Multichannel Support: Provide high-quality service primarily via live chat and email with future potential for voice and social media support.
• Problem Solving: Deliver prompt and compliant solutions to technical and service-related challenges to ensure a seamless gaming experience.
• Relationship Building: Build and maintain customer trust through empathetic professional and clear communication.
• Process Feedback: Provide internal insights and suggestions to help optimize processes and improve the overall customer journey.

Your Qualifications

• Languages: Native-level proficiency in Portuguese and advanced communication skills in English.
• Experience: Ideally at least 1 year of experience in a customer-facing role (call center retail or similar).
• Gaming Interest: Familiarity with the gaming industry and an interest in sports is a significant advantage.
• Compliance Knowledge: Awareness of responsible gaming practices data protection regulations and industry standards.
• Soft Skills: Strong empathy active listening skills and the ability to personalize service based on the customers experience level.
• Technical Skills: Proficient in MS Office and capable of quickly adapting to new digital platforms.
• Availability: Willingness to work a rotational shift pattern which includes weekends and nights.
• Education: High school diploma or equivalent.

The Offer

• Location: Modern on-site office in Varna Bulgaria situated close to the beach.
• Remuneration: Competitive base salary for the local market and sector.
• Relocation Support: Comprehensive package including reimbursement of flight costs and 21 days of paid hotel accommodation (temporary accommodation).
• Environment: A supportive collaborative and multicultural team culture within a rapidly growing global company.
• Development: Full initial training and continuous professional support to help you advance your career in the gaming industry.
• Lifestyle: Enjoy a dynamic workspace in a beautiful coastal city with various employee benefits.

Are you a sports enthusiast with a talent for customer care We are looking for motivated agents to join the gaming team in Varna. Apply today!