German-Speaking Customer Success Specialist remote sales role in Bulgaria

German-Speaking Customer Success Specialist (Social Media)

Introduction

A global technology services provider is seeking a German-speaking Customer Success Specialist to support a major social media hiring this remote-friendly role based in Bulgaria you will manage customer success programs for Enterprise clients ensuring high adoption rates effective platform performance and maximized ROI. This is an excellent opportunity for communicative professionals with a passion for data and client relationship management.

Your Role

• Implementation & Onboarding: Drive the setup progress for new Hiring Enterprise Program (HEP) customers and verify all product integrations are successfully completed.
• Customer Value: Ensure clients achieve success through high adoption consistent usage and effective engagement with the hiring platform.
• Product Expertise: Maintain a deep understanding of platform products to guide customers on industry best practices.
• Lifecycle Tracking: Monitor and achieve key customer lifecycle milestones focusing on license activation and user engagement targets.
• Administrative Management: Track and record all customer activities accurately in CRM systems and triage troubleshooting tickets as needed.
• Trust Building: Develop strong long-term relationships with clients to act as a trusted success partner.

Your Qualifications

• Languages: Fluent in German and English (C1 level).
• Analytical Skills: Experience analyzing data trends and client information to identify service growth opportunities.
• Technical Proficiency: Expert knowledge of MS Office (Excel PowerPoint Word Outlook) and comfortable working with CRM platforms.
• Soft Skills: Exceptional communication collaboration and project management skills with high attention to detail.
• Independence: Ability to manage time effectively and meet deadlines with minimal supervision in a remote setting.
• Attributes: Proven ability to build trust quickly and manage complex client interactions professionally.

The Offer

• Location: Remote model (Work from home within Bulgaria) with relocation provided if moving to Sofia.
• Remuneration: Very competitive salary package and benefits including a fantastic commission structure.
• Schedule: Full-time weekdays only (10:00 19:00).
• Training: Fully paid initial training and continuous professional learning opportunities.
• Health: Comprehensive health and wellbeing initiatives and benefits package.
• Relocation Support: Flight costs reimbursed and temporary accommodation provided for eligible hires.
• Environment: Supportive and professional work culture within a globally recognized international organization.

Are you a relationship builder with a keen eye for data If you are a German speaker ready to drive customer success in the social media hiring space apply today to work remotely from Bulgaria!