Customer Success Associate
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Job Location:
Marshall County, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Were hiring a motivated and client-focused Customer Success Associate to help ensure every client receives organized responsive and high-quality support throughout their experience.
In this role youll act as a key point of contact for clientsmaintaining clear communication coordinating updates and ensuring no detail falls through the cracks. Youll work independently while leveraging structured systems tools and mentorship to deliver a polished professional experience from start to finish.
This position is ideal for someone who enjoys helping people thrives in organized environments and takes ownership of delivering positive outcomes.
Key Responsibilities
- Respond promptly and professionally to client inquiries
- Coordinate scheduling confirmations and service updates
- Monitor client progress and ensure timelines are met
- Maintain detailed and accurate documentation
- Identify potential issues and proactively assist in resolving them
- Provide consistent follow-ups to ensure client satisfaction
- Utilize provided systems and workflows to maintain service standards
What Were Looking For
- Strong written and verbal communication skills
- Professional solution-oriented mindset
- Self-motivated and comfortable working independently
- Highly detail-oriented and organized
- Comfortable learning and using digital platforms and tools
- Prior customer service or client-facing experience preferred (not required)
- Must be a citizen of the US UK Australia Mexico Spain or LATAM
What Makes This Role Stand Out
- 100% remote flexibility
- Structured onboarding and ongoing mentorship
- Clear systems and processes already in place
- Supportive team-oriented environment
- Opportunity for long-term growth and skill development
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
