Client Content Specialist

Ontario - Canada

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

***Please note this is a 12 month secondment opportunity***

As a Client Content Specialist you are an advocate for clear communication and good writing. You are part of Sun Lifes Client Advocacy team using your client experience (CX) expertise to create caring and empathetic communications for Clients across multiple channels.

Your writing makes it easy for Clients to understand next steps builds their confidence in us as a trusted brand and displays a caring tone.
Your work shows that you can understand complex situations.
You use empathy plain language principles behavioural economics and user testing to inform your content choices.
You write with a cohesive and unified voice across all types of communication.
You collaborate with people in a variety of roles across the business.

What will you do

Write clear empathetic and helpful copy for Client communications including chatbot letters emails forms call scripts and more
Collaborate and lead meetings with subject matter experts other professional writers as well as brand legal and compliance teams to ensure content meets editorial standards and best practices
Ensure content adheres to Sun Lifes brand tone of voice
Coordinate content approvals from draft to final copy and signoffs from business partners
Act as a plain language champion and resource for teams across the organization
Coordinate translations with French linguistics team
Support internal storytelling

What do you need to succeed

Excellent writing editing and proofreading skills with strong attention to detail
2 to 4 years of professional writing experience
Strong communication negotiation and interpersonal skills
Strong curiosity about Clients and how to anticipate their needs by understanding behaviours
Commitment to a hands-on proactive approach to learning about Sun Life Clients and products
Capacity to juggle multiple projects with varying degrees of complexity
Ability to edit content live in meetings with multiple opinions coming your way
Confidence presenting to large groups and articulating the reasons behind your content choices
As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Nice-to-haves:

A background in writing for health care insurance or investments
An understanding of how to write AI prompts that get plain language results
An understanding of behavioural economics principles
Knowledge of Canadian Press style

Whats in it for you

Being a member of the Sun Life family a group of people united by our Purpose: helping Canadians achieve lifetime financial security and live healthier lives
Opportunity to learn from experienced writers and Client Advocates
Opportunity to build on your UX skills
Flexible work environment

Must be able to obtain RCMP Reliability Security Clearance before a start date can be confirmed (includes fingerprinting).

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

58000/58 000 - 93000/93 000

Job Category:

Communications

Posting End Date:

09/03/2026

Required Experience: