Litigation Intake Specialist

ABOUT GREYSTAR

Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing overunits/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .

JOB DESCRIPTION SUMMARY

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Analyze the intake of legal letters claims complaints letters of representation and other legal matter documents.
• Manage cases in a Legal Matter Management system to make sure matters are properly entered for tracking.
• Review new TyMetrix cases in detail and assign them to team members on the risk and legal teams to make sure documents have been received and are being handled by the proper team members and track them to resolution.
• Create and continuously improve standard operating procedure guide and standard messaging library to provide excellent and consistent service delivery
• Support team members who are new users to a legal matter management system and support projects related to triage of documents served on the company.
• Identify opportunities for process improvement initiatives and knowledge management projects and where appropriate develop and establish best practices.
• Ensure litigation deadlines court dates and related events are entered into the matter management system and tracked to deliver upon timelines.
• Serve as a point of contact for litigation service issues between process vendor (CT Corp) litigation and risk team members. Manage and resolve Tier 1 cases use independent judgment to draft solution for Tier 2 cases and escalate Tier 3 cases to legal partners or leadership for solutioning.
• Clearly communicate with professional accurate and actionable email correspondence.
• Prepare Key Performance Indicators to ensure strong service delivery.
• Prepare reporting for senior management to ensure matters are being tracked and KPIs are being met.

Qualifications:

• Bachelors degree is required
• Paralegal certification is required
• 4 years of litigation or risk management experience
• Strong knowledge of litigation demand letters claims pleadings and other documents with an understanding of time sensitivity for responses and an understanding of which matters need to be immediately elevated
• Proficiency with Microsoft Office suite applications
• Proficiency in Software as a Service (SAAS) systems
• Strong leadership and team management skills
• Excellent organizational analytical and communication skills
• Ability to work in a fast-paced environment
• Ability to manage multiple priorities and ensure compliance under tight deadlines
• Claims adjustment experience is a plus
• Experience working with Legal Matter Management systems or docketing software is a plus

#LI-BB1

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.

• Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.

• Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to