Dir, Account Ops
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!
UCT is looking for a talented Dir Account Opsto join us in Singapore!
Job Summary:
Manage and responsible for all Program Management function at a site level.
The scope includes both demand/order and commercial management as well as Customer facing and internal alignment activities.
Essential Duties and Responsibilities:
- General Management
- Provide guidance and governance on work process to Customer Program Managers for meeting annual goals and objectives as aligned during the annual operating planning (AOP) process
- Matrixed reporting with direct line to site GM and dotted line to Senior Director of Global PMO
- Act as the escalation point for customers when operational-level issues arise.
- Comply with global QMS policies processes forms & records propose improvements
- Provides quarterly spend forecast using headcount model & operating expenses
- Uses Personnel performance ratings (9-box relative rankings) to assess & optimize teamAdhere to Customer Program Manager training schedule for compliance to procedures
- Partners with Manufacturing Planning Procurement Quality Warehouse to meet/exceed OTD & quality goals & objectives
- Commercial Management
- Review and provide weekly KPI update to management on FGI Claims Credit Memo Consignment inventory level materials margin and ECO claim
- Provides quarterly site revenue forecast (up to 1 year) & monthly/periodic updates
- Manage Quote team in Cebu to ensure Item Master In-Mind and Pricing in SAP is timely updated.
- Effectively maintains Customer request for quote (RFQ) log RFQ and provides quotes to meet gross margin targets and response time goals
- Collects Accounts Receivables on an as needed basis (support to clear any roadblocks)
- Collect claims related to changes driven by Customer impacting product/inventory
- Maintain & monitor product material margins (MM%) > 25%
- Demand Management
- Manage all Customer orders (place) and align changes (pull push cancel) with UCT Stakeholders to meet Customer need by dates (>85%) and UCT commit dates (>95%)
- May include shipment tracking and updating the Customer
- Where applicable updating Customer Portal site commit dates within 1wk of order receipt
- Manage UCT Open Order Report (IPR SAP) periodically verifying with Customer open order report to keep aligned
- As requested by Customer provide shipment/planning updates
- Clear all Customer returned materials from receiving variance within 3 calendar days
- Clear all Finished goods inventory within 3 calendar days
- Attend production/planning meetings to support Customer Program Managers when in escalation
- Attend/Lead Customer meetings with respect to this function Present status & plans
- Track OTD to Site Commit & OTD to Customer Need by Date weekly present at 4B
- Maintain a weekly log of all Customer problem reports/deviations drive owner to closure
- Manage all Customer orders (place) and align changes (pull push cancel) with UCT Stakeholders to meet Customer need by dates (>85%) and UCT commit dates (>95%)
Knowledge Skills and Abilities:
- Demonstrated proficiency managing analytically rigorous initiatives
- Strong interpersonal and team building skills
- Ability to work and influence/drive change across functional and business boundaries
- Negotiating skills to optimize the outcome for UCT
- Strong project management planning and organization skills including ability to handle multiple projects simultaneously in a fast-paced environment
- Continuous improvement attitude; ability to suggest and implement best practices
- Self-starter with unquestionable integrity
- Strong and clear communication skills
Educational/Certification Requirement:
- BA/BS degree in business administration operations management strongly preferred
- MBA preferred
Experience Requirement:
Work Experience:
- Four year college degree from an accredited institution.
- Four years Account Management or Business Management experience in a business-to-business transaction environment.
At Ultra Clean Technologyâwe do not just welcome diversity - we celebrate it!âUltra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Ultra Clean Holdings, Inc. was founded 30 years ago in Hayward, CA. UCT is a leading developer and supplier of critical subsystems, components and parts, and ultra-high purity cleaning and analytical services primarily for the semiconductor industry. Under its Products division, UCT o ... View more
