Account Executive, Customer Growth
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Commercial Account Executive Customer Growth partners closely with Customer Success and Renewals to drive customer crosssell and upsell across a broad base of SMB and Entrepreneur segment customers educating customers on Klaviyos portfolio and guiding them to maximize value revenue impact and longterm relationships. This includes targeting ICPs for expansion and cross-selling motions while managing a disciplined forecast and delivering consistent monthly and quarterly quota attainment.
How youll make a difference
- Work crossfunctionally (e.g. Customer Success Renewals Solution Architects Partnerships Marketing) to ensure a seamless customer experience and accelerate value realization.
- Engage existing customers to uncover needs advise rightfit solutions across the Klaviyo portfolio and deliver tailored product demonstrations that showcase value and outcomes rather than features alone.
- Identify and prioritize ICPs for expansion opportunities within our whole product portfolio to grow Klaviyos footprint in existing accounts.
- Build and manage pipeline within the book of business; apply a documented account planning approach (tiering topaccount focus) and maintain org maps to reach economic buyers and advance multithreaded evaluations.
- Apply consultative selling and ROIbacked business cases using core deeply structured discovery ecommerce/SMB metrics; tailor assets (decks case studies) and demos to drive executive alignment and decision quality.
- Maintain rigorous SFDC hygiene and forecasting including accurate stages dates next steps and why/why not with timely updates that support predictable rollups to leadership.
- Negotiate strategically using valueled tradebased approaches aligned to pricing/packaging guardrails; limit discounting to justified timebound scenarios with clear business rationale.
- Consistently achieve monthly and quarterly quota expectations while balancing prospecting customer meetings CRM administration and enablement/selfdevelopment blocks.
- Perform other related duties as assigned.
Who you are
- Excellent customer service business development and sales acumen; delivers a differentiated consultative experience centered on customer outcomes and values.
- Clear and concise communication and presentation; active listening and personaspecific messaging for both functional and executive audiences.
- Consultative selling and discovery depth; ability to translate business objectives into ROIjustified use cases and tailored demos aligned to the business case.
- Analytical mindset with the ability to run ROI analyses interpret funnel/forecast signals and apply core ecommerce/SMB metrics to quantify impact.
- Multithreading and executive engagement to build consensus across stakeholders including champions and economic buyers supported by structured workback/joint evaluation plans.
- Strategic territory/account planning with tiering topaccount prioritization and competitive plays grounded in research and account mapping.
- Pipeline creation excellence within an existing customer base with timely followup on inbound/CS/partner signals and orchestration of campaigns ABM events and partner collaborations.
- Negotiation discipline and fluency in pricing/packaging; uses commercial levers to close without unnecessary discounts and aligns terms to business outcomes.
- Two or more years of experience in an Account Executive role - experience managing end-to-end sales cycle preferred.
- Collaborative selling and crossfunctional quarterbacking across SAs CS Partnerships Marketing/ABM and leadership with clear precall prep and role clarity.
- Tools proficiency: Salesforce Outreach LinkedIn Sales Navigator Clari and Gong with strong SFDC hygiene for forecasting and deal strategy.
- Growth mindset; actively seeks feedback invests in enablement and shares best practices to raise team performance in a highpaced environment.
- Experience within SaaS/MarTech a plus.
- A Bachelors degree or above a plus.
- Fluency in English and one additional business-level language proficiency (Mandarin Japanese Bahasa or Cantonese) is required.
- Eligibility to work in Singapore without any restrictions.
Klaviyo in APAC:
We are rapidly expanding our footprint in Asia-Pacific with our new Singapore Hub. Since launching here just six months ago we are already scaling fast aggressively building out our core GTM functions including Sales Pre-sales Business Development Customer Success Partnerships Marketing and People.
This is a true 1% done moment. While we build on the strong foundation of our Sydney presence our Singapore Hub offers the unique energy of a startup within a global company. We are looking for Driversbuilders who want to shape our local culture and define the future of Klaviyo in Asia-Pacific and Japan.
Aligned with our value of Always Learning we are looking for the leaders of the future. The headroom for growth here is massive. If you are insatiably curious and eager to accelerate your career Klaviyo provides the platform. Join us and help build something exceptional from the ground up.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
#LI- Hybrid
Required Experience:
IC
Key Skills
- Business Development
- Customer Service
- Revenue Growth
- ABC Analysis
- Account Management
- Communication
- CRM
- Excel
- Salesforce
- PMP
- Customer Relationships
- Business Relationships
- Sales Goals
- Sales Process
- CPA
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
