AVP, Lending Services

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are currently seeking a high calibre professional to join our team as an AVP Lending Services.

Ensure day to day processing is achieved within SLAs and KPIs
Initiate continuous improvements across all key areas of operations management people processes and systems
Build maintain then enhance the operations culture/operational excellence of the department
To deliver high standard of customer service delivery
Ensure that feedbacks complaints and enquiries from internal customers are promptly handled
Participate in project related to process that is required by business partners
Bring the voice of the customers into the processes
Ensures compliance with regulations policies guidelines audit recommendations and procedures/procedural guidelines are adhered to
To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer ensuring adequate compliance resources are in place and training is provided fostering a compliance culture
Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring including risk identification assessment mitigation and control loss identification and reporting.

To be successful you will need:

A university degree
Experience in managing a team good interpersonal skills strong knowledge of operational processes a strong analytical mind and related regulations is required
Familiar with Process Improvement Programme eg : 6-signma Lean
Familiarity with Java / Coding Scripts to be able to use Low Code / Light Automation and to be able to develop programme run on the various programmes eg: Blue Prism Power Apps Alteryx
Able to support mentor help trouble shoot and improve current programmes rolled out by citizen developer

Opening up a world of opportunity
is committed to building a culture where all employees are valued respected and opinions count. We take pride in providing a workplace that fosters continuous professional development flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

We are currently seeking a high calibre professional to join our team as an AVP Lending Services.Ensure day to day processing is achieved within SLAs and KPIsInitiate continuous improvements across all key areas of operations management people processes and systemsBuild maintain then enhance the ope...

We are currently seeking a high calibre professional to join our team as an AVP Lending Services.

Ensure day to day processing is achieved within SLAs and KPIs
Initiate continuous improvements across all key areas of operations management people processes and systems
Build maintain then enhance the operations culture/operational excellence of the department
To deliver high standard of customer service delivery
Ensure that feedbacks complaints and enquiries from internal customers are promptly handled
Participate in project related to process that is required by business partners
Bring the voice of the customers into the processes
Ensures compliance with regulations policies guidelines audit recommendations and procedures/procedural guidelines are adhered to
To implement the Group Compliance policy locally by managing compliance risk in liaison with the Area Compliance Officer or Local Compliance Officer ensuring adequate compliance resources are in place and training is provided fostering a compliance culture
Manage operational risk associated with the role and take action to minimize the likelihood of operational risk occurring including risk identification assessment mitigation and control loss identification and reporting.

To be successful you will need:

A university degree
Experience in managing a team good interpersonal skills strong knowledge of operational processes a strong analytical mind and related regulations is required
Familiar with Process Improvement Programme eg : 6-signma Lean
Familiarity with Java / Coding Scripts to be able to use Low Code / Light Automation and to be able to develop programme run on the various programmes eg: Blue Prism Power Apps Alteryx
Able to support mentor help trouble shoot and improve current programmes rolled out by citizen developer

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Key Skills

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About Company

HSBC

HSBC Holdings plc is a British multinational investment bank and financial services holding company. It was the 7th largest bank in the world by 2018, and the largest in Europe, with total assets of US$2.558 trillion.

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