Insurance Distribution (Financial Services) Senior Manager, Business Consulting

At EY you will have the chance to build a career as unique as you are. With the global scale training support and guidance inclusive culture and technology you will get a chance to become the best version of you. With a network that stretches across the world you will gain unparalleled insight and experience from different geographies and sectors. So whenever you join however long you stay the exceptional EY experience lasts a lifetime.

The Opportunity

In todays fastevolving financial services landscape insurers are under tremendous pressure to transform their distribution models strengthen channel productivity enhance customer engagement and pivot towards digital and datadriven sales.

As a Business Transformation consultant specialising in Insurance Distribution you will help insurers translate their strategic aspirations across agency bancassurance digital and partnership channels into meaningful and measurable change.

You will work at the intersection of commercial strategy distribution effectiveness operating model transformation and digital enablement partnering with leading insurers to build the distribution models of the future.

Business Transformation consultants at EY are strategic thinkers and change drivers. Working across the Financial Services sector you will collaborate with experts in customer strategy operations digital data and technology to design build and run tomorrows distribution ecosystems.

They embrace an outcomeoriented culture live EYs core values and collaborate widely to consistently deliver valueadding client outcomes.

Your Key Responsibilities

• Work within the Business Transformation team focusing on distribution strategy future operating models productivity design incentive optimisation customer & agent experience and digital enablement across insurance distribution channels.
• Support senior leaders in developing client insights including market benchmarks distribution performance assessments channel profitability analysis and customer/agent journey diagnostics.
• Collaborate across multidisciplinary EY teams to develop endtoend solutions that address insurer pain points related to sales productivity channel cost management compensation structures and distribution governance.
• Prepare highquality deliverables such as business cases operating model designs transformation roadmaps and executive presentations tailored to client needs.
• Participate in business development activities assisting in the creation of proposals pointofview papers and thought leadership related to insurance distribution.
• Form part of project delivery teams taking ownership of workstreams involving data analysis problem structuring stakeholder interviews and solution design.
• Support change management and implementation activities to ensure successful adoption of new operating models incentives sales processes and digital tools.

Skills and Attributes for Success

• Passion for transforming insurance distribution and improving agency bancassurance digital or partnership channel performance.
• Strong interest in solving commercial operational and customerexperience challenges faced by insurance distribution teams.
• Ability to understand both business drivers and technology enablersincluding CRM lead management systems agent tools and digital acquisition platformsto support distribution innovation.
• A mindset oriented towards automation and digitalisation always seeking opportunities to streamline distribution processes and create frictionless sales journeys for customers and agents.
• Strong analytical and structured problemsolving skills with the ability to link data insights to commercial outcomes.
• Excellent communication and storytelling skills. Able to translate complex issues into clear compelling recommendations for senior stakeholders.

To Qualify for the role you must have

• Minimum 9 years of experience in the insurance industry or consulting ideally in areas related to distribution strategy agency or bancassurance management digital distribution productchannel alignment customer journey transformation or business model redesign.
• Strong capabilities in problem-solving quantitative and qualitative analysis and structured storylining.
• Excellent communication and stakeholder management skills with proven experience in clientfacing environments.
• Strong experience in business analysis with familiarity in assessing distribution KPIs such as productivity channel mix persistency conversion funnels and incentive program effectiveness.

Ideally you should also have

• Experience working with stakeholders across the insurance ecosystem such as Distribution Product Marketing Operations Finance Technology and Compliance.
• Prior consulting experience in Financial Services or exposure to transformation programs across agency bancassurance or digital distribution.
• Knowledge of key challenges faced by insurers today (e.g. rising acquisition costs agent recruitment challenges digital disruption customer behaviour shifts) and how these can be addressed through automation analytics and digital tools.

What working at EY offers

We offer a competitive compensation package where you will be rewarded based on your performance and will be recognized for the value you bring to our business. We also offer you:

• Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership:Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture:Youll be embraced for who you are and empowered to use your voice to help others find theirs.
  

If you can demonstrate that you meet the criteria above please contact us as soon as possible.

The exceptional EY experience. Its yours to build.

EY Shape the future with confidence

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.