About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration Workato helps businesses globally streamline operations by connecting data processes applications and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time driving efficiency and agility.

Trusted by a community of 400000 global customers Workato empowers organizations of every size to unlock new value and lead in todays fast-changing world. Learn how Workato helps businesses of all sizes achieve more at .

Why join us

Ultimately Workato believes in fostering a flexible trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But we also believe in balancing productivity with self-care. Thats why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley please submit an application. We look forward to getting to know you!

Also feel free to check out why:

• Business Insider named us an enterprise startup to bet your career on

• Forbes Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area and 96th in North America

• Quartz ranked us the #1 best company for remote workers

This role requires working during EMEA working hours (1:30pm-10:30pm IST)

Responsibilities

We are looking for an exceptional Technical Consultant to join our growing this role you will be responsible for enabling our clients to become proficient on the Workato Platform empowering their employees and building solutions for their businesses. You will also be responsible to:

• Work across multiple customer-facing teams (Sales Business Development Product Engineering Customer Success) to improve the products vision and to make global businesses and organizations successful.

• Technical solutions expert with an aptitude for technical advising troubleshooting and analysis. With strong communication skills you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

• Gather requirements via client meetings and lead the solution design process jointly with customers Business Development and Engineering

• Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

• Work closely with Product and Engineering to review customer requirements and feedback and identify opportunities for Workato platform enhancements

• Accelerate development for roadmap features to address specific customer requirements

• Improve internal processes and promote knowledge sharing in the team by contributing to Workatos knowledge base

• Prioritize and deliver outstanding customer service experience to Workato customers

Requirements

Qualifications / Experience / Technical Skills

• Background in information systems computing engineering or equivalent industry experience preferred

• Have 2-4 years of experience in similar role

• Technical background or a good understanding of technology and industry trends especially in the app integration space

• Working knowledge of APIs (RESTful etc.)

• Working knowledge of Data Structure (JSON XML etc.)

• Working knowledge of any RDBMS

• Previous coding experience/development background required

• Experience working with cloud business apps like Workday / SAP / NetSuite / Salesforce / ServiceNow / Marketo is a plus

Soft Skills / Personal Characteristics

• Strong collaboration skills ability to adapt to a dynamic start-up environment with a passion for making an impact

• Customer-oriented mindset easily adaptable to different company sizes and line of business

• Excellent enablement skills experienced in establishing trust and building partnerships with customers or partners

• Strong critical thinking analytical skills with an entrepreneurial and proactive mind-set

• Ability to effectively prioritize tasks and manage time even under high-pressure situations

• Strong written and oral communication skills in English with the ability to convey complex technical concepts effectively to a non-technical audience

• Fast learner who can independently conduct extensive research and synthesize ideas information and options quickly

• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

(REQ ID: 2530)