Technical Support Executive
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Need strict Adherence to time/duty schedules
Adherence to the policies of the company
Answer mails and follow up or escalate if necessary
Proper technical solutions to queries should be done
Make calls and tag call records for necessary actions which may differ in the type of process
To handle mails within the prescribed agreement as per the update from the TL
Complete resolution to each query to be made by follow ups if necessary
To maintain quality of mails & calls
To handle the calls within the prescribed SLA
To maintain quality of calls
Need to be updated with the current product and process informations
Must follow proper dress code and floor discipline
Job Descriptions will be subjected to change on changes to the process
Key Skills
- Access Control System
- AutoCAD 3D
- Database
- Information Technology Sales
- Maintenance Engineering
- Marine Services
