Key Accounts Executive (Corporate Customers Support)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
Were a world-leading smart mobility SaaS tech company with oversubscribers across 24 countries. Our teams are collaborative vibrant and fast-growing and all team members are empowered with the freedom to influence our products and technology.
Are you customer-centric passionate and strategic Do you take ownership embrace challenges and love solving customer operational problems using technology
Were looking for an Key Accounts Executive (Corporate Customers Support) who is looking for a strong career progression in a leading Software-as-a-Service company.
Responsibility
Manage and maintain relationships with existing customers.
Proactively contact clients to introduce and explain the latest products features and services.
Ensure customers fully understand and maximize the value of their current packages.
Identify upselling and cross-selling opportunities within the existing client base.
Provide consultative support to help customers optimize usage of our platform and services.
Address customer queries concerns and service-related issues in a timely and professional manner.
Collaborate with internal teams (e.g. Support Operations Product) to resolve client matters effectively.
Maintain accurate records of customer interactions and updates in the CRM system.
Achieve retention engagement and revenue growth targets.
Requirements
Diploma or Degree in Business Marketing Communications or related field.
13 years of experience in account management customer success or sales (preferred).
Strong communication and interpersonal skills.
Ability to build rapport and maintain long-term client relationships.
Customer-centric mindset with a consultative approach.
Self-motivated results-driven and able to work independently.
Comfortable making outbound calls and conducting client follow-ups.
Key Skills
- Guest Services
- Front Office
- Gym
- Document Control
- Airlines
