Senior Manager, Partner Operations

About the Role

Klaviyo is seeking a Senior Manager Partner Operations to help drive the evolution of our global partner ecosystemensuring that our services technology and strategic alliances deliver measurable value to Klaviyo our partners and our this highly cross-functional role youll serve as a key connector between strategy and executionowning the operational infrastructure analytics and processes that support our agency tech and product partnerships.

Youll work hand-in-hand with partner leadership marketing sales product enablement and GTM operations to help scale partner programs define KPIs streamline processes and ensure operational excellence at every stage of the partner lifecycle. This role requires a strong mix of strategic thinking data analysis systems expertise and hands-on execution.

How Youll Make an Impact

Operational Excellence & Systems

• Design and own scalable partner operations infrastructure including onboarding training support and co-selling workflows.
• Collaborate with CS Ops Sales Ops and Marketing Ops to integrate partner motions into our core GTM systems and reporting.
• Develop and manage partner tiering frameworks benefits and incentive models to support program scalability and partner satisfaction.
• Implement mechanisms to track partner program OKRs and support monthly/quarterly business reviews (MBRs/QBRs) with clear data-driven reporting.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

Insights Analytics & Planning

• Define and monitor key partner performance metrics pipeline activity and revenue contributionturning insights into recommendations.
• Lead annual planning process for partnerships teamincluding headcount and quota planning territory design and compensation planning
• Stay informed on industry trends competitive dynamics and best practices to ensure Klaviyos partner ecosystem remains best-in-class.

Cross-Functional Collaboration

• Act as the connective tissue between Partnerships Sales Marketing Customer Success Product and GTM Operatonsaligning priorities and facilitating seamless program execution.
• Support strategic initiatives such as new market entry vertical expansion and partner-led co-marketing campaigns.
• Partner with Enablement to ensure partners are trained and positioned to deliver value across the customer journey.

Leadership & Influence

• Mentor junior team members and serve as a thought partner to partner program leaders.
• Effectively communicate strategies insights and recommendations to stakeholders at all levelsincluding executive leadership.
• Bring a builder mindset to partner operations: constantly seeking opportunities to improve and scale what works.

Who You Are

• 810 years of experience in partner/channel operations GTM strategy revenue operations or management consultingideally in a high-growth B2B SaaS environment.
• 3 years of experience working directly with partner programs (agency tech or strategic alliances).
• Proven ability to manage complex projects influence cross-functional stakeholders and balance strategic thinking with hands-on execution.
• Strong understanding of Salesforce PRM platforms and BI/reporting tools.
• Analytical and data-driven: you turn data into actionable insights and operational improvements.
• Exceptional written and verbal communication skills with experience engaging senior and executive-level stakeholders.
• Comfortable navigating ambiguity shifting priorities and working independently in a fast-paced environment.
• Bachelors degree required; MBA or equivalent experience preferred.
• Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.

#LI-Hybrid

#LI-BAILEY

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here

Required Experience:

Senior Manager