Spclst , Service Management

Job Description

Specialist - DC Operations

The Spclst DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures work instructions and policies. Responsible for all DC related aspects of the infrastructure Management Lifecycle for hosted equipment including planning coordination installation and decommission. Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors vendors and other technicians as required.

Responsibilities

• Strong understanding of structured cabling systems network and connectivity standards and hardware installation.

• Excellent problem-solving skills trouble shooting analytical skills project/task management skills are required.

• Must be a key contributor to the success of technical solutions.

• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.

• Capacity and demand planning for the data center.

• Technical capacity and capability analysis for data center and local computer rooms.

• Must demonstrate strong interpersonal and communication skills with high personal integrity credibility and energy.

• As applicable develop staff and maintain effective relationships with vendors.

Qualifications

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements

• Deep understanding of data center IT and network standards and policies

• Ability to adapt to changing technology environments.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

Skills and Specifications

• 5 years in data center installations break fix diagnostics and structured cabling

• Experienced in executive level presentations.

• Technical certifications in one or two areas are highly desirabl

• Demonstrated experience in a cross-function team environment.

• Proven ability to work independently and drive results.

• Strong team building organizational and Project Management skills.

Education and Certifications:

• Minimum of High School Diploma

• 5 years of technical support in a data center/command center environment

• Specialty Certificates in data center operations systems planning cabling and/or network.

Required Skills:

Preferred Skills:

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