Field Service Engineer

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Brukers high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular cellular and microscopic close cooperation with our customers Bruker is enabling innovation improved productivity and customer success in life science molecular and cell biology research in applied and pharma applications in microscopy and nanoanalysis as well as in industrial applications. Today worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions its broad base of installed systems and a strong reputation among its customers. Being one of the worlds leading analytical instrumentation companies Bruker is strongly committed to further fully meet its customers needs as well as to continue to develop state-of-the-art technologies and innovative solutions for todays analytical questions.

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Bruker Singapore is seeking for a Field Service Engineer within the service organizationTargeted for Semiconductor Industry. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the worlds leading Atomic Forces Microscopes Stylus profilers Mechanical Testers X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation user and application training instrument diagnostics/fix and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

As a Field Service Engineer your responsibilities include but not limited to:

• Performs site surveys pre-installation installation of Bruker Semiconductor Metrology Tools for customers locally and internationally.
• Provide high level technical support to external customers at their location
• Provide on-site training to the customers
• Interface with cross functional work teams such as field applications customer support/services product management manufacturing and marketing/sales
• Develop Service technical documentation
• Create develop and continuously improve the customer support & applications knowledge database
• Timely and professionally handle field service calls and issues arising from the field service
• Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
• Visits triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Flexible schedule to accommodate our customers needs
• Effectively handle multiple priorities organize workload and meet deadlines
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Up to 30% traveling required within Southeast Asia (at times with short notice)
• Other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

• 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs etc.)
• 10% Knowledge database development delivery of training basic application support and Escalation support (technical analysis cross-functional engagement plan of action on-site support etc)

ADDITIONAL RESPONSIBILITIES:

• Pre-sales support
• Other duties as assigned

To be successful for this position you shall possess:

• Bachelors degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
• 3 to 8 years of relevant Semiconductor industry experience preferably metrology products and with hands on instrument experiences.
• Experienced with AAFM AFM and X-ray service experience or background in Technical Support preferred.
• Working knowledge and ability to test and troubleshoot mechanical electrical analog and factory Automation.
• Working knowledge of MS Office Excel Ppowerpoint Salesforce/SAP.
• Candidates with the relevant qualifications but with little or no experience are also welcome to apply.

Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status and other legally protected characteristics.