Relationship Account Director Practice Solutions

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:
This job is responsible for leading a sales team by driving strategic growth and ensuring goals are met or exceeded. Key responsibilities include data analysis for sales growth opportunities collaborating with other leaders to develop and implement strategies and processes for both talent and business results and managing various escalations. Job expectations include subject-matter expertise of sales processes and credit acumen driving best practices and providing coaching feedback.

Responsibilities:

• Forecasts and manages staffing levels and capacities prioritizes employee development by providing effective coaching and shares constructive feedback to drive Operational Excellence
• Engages with key stakeholders partners and business leadership to deliver on business objectives while providing updates on strategic business initiatives
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process identifying data metrics and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals evaluates employee progress and strives to recognize encourage and improve team performance to support an inclusive work environment
• Drives operational excellence and business strategy with an in depth knowledge of the end to end business with additional focus on credit analysis credit products risk assessment and structuring
• Escalates credit deal reviews and negotiation spread analysis and appeals throughout credit continuum

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America all managers at this level demonstrate the following responsibilities in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients aligned to company Great Place to Work goals.
• Manager of Process & Data: Demonstrates deep process knowledge operational excellence and innovation through a focus on simplicity data based decision making and continuous improvement.
• Enterprise Advocate & Communicator: Communicates enterprise decisions purpose and results and connects to team strategy priorities and contributions.
• Risk Manager: Ensures proper risk discipline controls and culture are in place to identify escalate and debate issues.
• People Manager & Coach: Provides inspection coaching and feedback to motivate differentiate and improve performance.
• Financial Steward: Actively manages expenses and budgets in alignment with objectives making sound financial decisions.
• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
• Driver of Business Outcomes: Delivers results by effectively prioritizing inspecting and appropriately delegating team work.

Skills:

• Business Case Review
• Business Operations Management
• Performance Management
• Process Management
• Sales Strategy
• Business Analytics
• Business Process Analysis
• Portfolio Analysis
• Process Performance Measurement
• Sales Performance Management
• Business Acumen
• Coaching
• Relationship Building
• Underwriting
• Workforce Planning

Required Qualifications:

• Previous Practice Solutions product and credit knowledge

Desired Qualifications:

• Ability to communicate and influence verbally and in writing to multiple levels and audiences including Sr. Executives

• Proven coaching and leadership experience

• Strong experience with client and associate escalations

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

Hours Per Week: