ServiceNow Certified Technical Architect (CTA)

Leading with our people Digital Consultants mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality opportunity and creativity we remain dedicated to being honest trustworthy respectful and ethical in everything we do. We are a certified SBA 8(a) small disadvantaged business that supports multiple IT customers within the Federal civilian and private sectors. Digital Consultants also offers our employees growth opportunities competitive wages and a full benefits package. Our founding principles Fairness and Common Sense make working here more than a job its the Digital family.

Digital Consultants is seeking a ServiceNow Certified Technical Architect (CTA) who will lead the architecture design and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This role provides hands on technical leadership across multiple platform areasincluding ITSM ITOM ITAM IRM SecOps HRSD and App Engineensuring scalable secure and compliant delivery aligned with federal and DoD requirements.

Responsibilities: ServiceNow Architecture & Platform Leadership: Architect scalable secure and compliant ServiceNow solutions across multiple domains and modules.

Serve as the technical SME for:

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Asset Management (ITAM)
• Security Operations (SecOps)
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• App Engine & Automation Engine

CMDB and CSDM:

• Design and oversee integrations using Integration Hub REST APIs and custom spokes.
• Lead platform governance ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design configuration and implementation.
• Produce and maintain technical design documentation architectural diagrams and configuration standards.

Collaboration & Program Support:

• Work closely with Program Managers Product Owners and Stakeholders to support roadmap planning backlog refinement and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.

Network Architecture & Engineering:

• Provide SME level support on network infrastructure and network hardware.
• Implement administer and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong understanding of network protocols LAN/WAN technologies and network security.
• Diagnose and resolve network issues with strong analytical and problem solving skills.

Professional Attributes

• Excellent interpersonal communication and organizational skills.
• Ability to work collaboratively in team environments and directly with customers.
• Self starter who can work independently with minimal oversight.
• Flexible and dependable able to adapt to program needs.
• Ability to quickly learn new technologies and products.

Experience:

• 10 years of experience including:
• Clearance: Active TS/SCI Eligibility
• ServiceNow architecture configuration workflow development and platform enhancements.
• Establishing and executing platform governance.
• Evaluating operational and strategic demands against platform capabilities and leading practices.
• Translating technical and business requirements into architectural blueprints.
• Working directly with business stakeholders to identify analyze and map requirements to ServiceNow capabilities.
• Creating architectural blueprints for federal agencies.
• Leading ServiceNow version upgrades.
• Deep understanding of overall ServiceNow platform architecture.
• Network security LAN/WAN design and network infrastructure documentation.

Certifications:

• ServiceNow Certified Technical Architect (CTA)
• DoD 8570.01-M IAT Level II (e.g. Sec CE SSCP CND CCNA Security)

Technical Expertise:

• App Engine Studio Flow Designer Integration Hub Predictive Intelligence
• Strong knowledge of CMDB and CSDM
• Experience with Agile DevOps and CI/CD pipelines integrated with ServiceNow

Preferred Qualifications:

• Experience with DoD NIPR SIPR and JWICS Networks
• DoD 8570.01-M IASAE II (CASPCE CISSP CSSLP) compliance
• ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)

The company offers the following benefits to permanent full-time employees:

• Paid Time Off (PTO)
• Group health plans
• Income protection and supplemental benefits
• 401(k) plan with company matching
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Pet insurance options
• Employee Assistance Program (EAP)
• Equal Opportunity & Accommodations

Digital Consultants an inclusive and welcoming company is fully committed to hiring and retaining a diverse workforce without regard to race color religion sex (including pregnancy gender identity and sexual orientation) genetic information national origin age (40 or older) disability Veterans status or any other protected characteristic.

We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position please send an email to or call . Please provide your contact information and let us know how we can assist you.