Career Navigator Apprentice

Title: Career Navigator Apprentice

State Role Title:Admin and Office Spec III

Hiring Range: $38375

Pay Band: 3

Agency: Department of Workforce Development and Advancement

Location:Mobile Worker

Agency Website:

Recruitment Type: General Public - G

Job Duties

This position is part of a Registered Apprenticeship (RA) Program designed to prepare the employee to become a qualified Career Navigator through on-the-job training and related technical instruction. Duties include providing workforce services in alignment with the Wagner-Peyser (WP) and Workforce Innovation and Opportunity Act (WIOA) programs; building and maintaining strong relationships with employers; preparing reviewing and processing accurate job orders; matching and referring qualified job seekers to employment opportunities; marketing agency services effectively to employers and job seekers; conducting interviews to assess workforce needs and identifying training or support requirements; and providing referrals to employment training and supportive services.

On-the-job and related technical instruction will be provided in order to progress through the RA program. This position is designated as a mobile worker role and involves travel across the Commonwealth to deliver services to workforce centers. Overnight or extended travel may be required based on the business need.

Minimum Qualifications

Basic knowledge of employment interviewing techniques employment and wage laws and guidelines and office operations and etiquette.
Strong customer service oral and written communication and computer skills (experience using Microsoft Office Professional and/or similar software).
Ability to interact effectively with employers and the public; discuss interpret and apply agency standards and procedures; conduct interviews and research; evaluate skill sets and needs; use web-based applications to enter data and conduct database searches; and adapt to changing priorities and workload.

Additional Considerations

Experience in human resources community services workforce services and/or training programs.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

Emergency Closings/Telework Requirement:

In order to meet customer demand and provide continuity of business services during an emergency closing you are required to telework from your residence and maintain your normal work schedule (unless otherwise directed) during emergency closings involving delayed openings early dismissals and/or full-day closings. DHRM Policy 1.35 Emergency Closings states that supervisors/managers may permit a non-essential employee who are not normally eligible to telework to telework during an emergency closing provided the employee has the necessary tools to meet agency IT security the event of a loss of utilities (e.g. power outage) notify your supervisor immediately. Failure to comply could result in disciplinary action under Department of Human Resources Management Standards of Conduct Policy 1.60. Further direction will be provided by your immediate management chain.


Professional and Socialization Standards:

Maintains professional behavior including interpersonal collaboration and communication exchanges; ethics and confidentiality; time management; and professional attire and demeanor.

Demonstrates enthusiasm flexibility and positivity.
Ensures work is completed timely and professionally.
Adheres to leave time reporting meeting and work schedule requirements.
Works effectively as a team member.
Treats managers colleagues and others with respect.
Ensures compliance with federal state and agency requirements.
Maintains confidentiality ethics and integrity.
Assumes responsibility and accountability for actions.
Reports violations fraud abuse questionable behavior safety concerns and/or suspicious actions in a timely and confidential manner.
Complies with the agencys dress code requirements.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application please refer to your account. We do not provide application status updates via phone

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most up-to-date status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.