Senior Operations Support Manager, Wholesale

When you join Verizon

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

What youll be doing...

You will implement the pricing strategy for the Wholesale channel including new and existing reseller sales support pricing design billing investigations and be a subject matter expert for new product development. You will ensure the accurate delivery of all reseller pricing plan builds and migrations.

• Responsible for supporting customer acquisition and revenue targets

• Lead new reseller pricing implementations (2K builds and updates annually)

• Pricing SME for Wholesale Product Development Team

• Provide pricing solutions support for the Wholesale Sales Organization and Resellers

• Reseller Pricing Training

• ER/MR testing support

• Managing escalations for reseller issues regarding pricing.

What were looking for...

You are the type of person who sees a problem and gets it fixed no matter what. You enjoy working through complex multi-functional issues towards a groundbreaking solution. Youre great at being detail-oriented and thrive under the challenge of a deadline but are also willing to be flexible when the situation is right. You are able to negotiate effectively at all levels of the organization and influence decisions that yield the best results for our company.

Youll need to have:

• Bachelors degree or four or more years of work experience.

• Six or more years of relevant experience required demonstrated through one or a combination of work and/or military experience or specialized training.

• Proven track record of success providing business solutions to Wholesale customers or small to large-scale corporate clients

• Experience across the following fields: wireless operations sales or marketing

Even better if you have one or more of the following:

• A degree.

• Implementation of new postpaid and prepaid pricing structures

• Revenue Assurance audits and process improvement projects

• Wholesale Usage Controls and CHF Data Policy Controls

• Perform ad hoc reporting in Google Cloud Platform

• Demonstrated ability to work well in a team-oriented environment with a strong customer focus

• Excellent customer communications and presentation skills (development and delivery)

• Demonstrated ability to collaborate with internal cross-functional organizations

• Verizon system RSSx Provisioning and Billing Subject Matter Expert (SME)including implementing reference data loads for testing and product launchesand price plan feature builds & modifications

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

Where youll be working

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.