Manager, Product Consulting
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Overview
Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the worlds most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrows challenges anticipate the risks our clients encounter and design advanced solutions to help our clients achieve transformational business outcomes.
Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity proactive ownership and collaboration with colleagues and we empower you to meaningfully contribute from day one and accelerate your professional development.
Your Team
TheProduct Consulting Group (PCG)is the first point of contact for our clients providing comprehensive support to help end users efficiently navigate and utilize our platform. PCG handles day-to-day platform support coordinates with internal teams to resolve complex issues and plays a critical role in onboarding new clients and users. The team works closely with Product Technology and Operations teams to ensure client expectations are met and the overall client experience is continuously enhanced.
What Youll Do
- Act as the primary point of contactfor designated clients ensuring effective query resolution and maintaining high client satisfaction.
- Serve as a Subject Matter Expert (SME)for assigned product areas and asset classes providing specialized guidance to clients and internal teams.
- Provide first-level escalation supportfor client issues assessing criticality coordinating root cause analysis and driving timely resolution.
- Manage and mentor junior team members providing guidance on client handling product knowledge and professional development while setting clear performance goals.
- Drive client onboarding excellenceby coordinating with Product Management and Forward Deployed teams to ensure smooth transitions from onboarding to steady-state operations.
- Execute strategic initiativesby engaging with cross-functional stakeholders to align on priorities drive outcomes and manage client expectations.
- Build and maintain a comprehensive knowledge baseof recurring issues and best practices to drive operational efficiency and enable self-service capabilities.
- Stay current with platform capabilitiesand new features to provide cutting-edge product support and proactively communicate enhancements to clients.
- Conduct client training sessionsand regularly update training materials and documentation to enhance user proficiency and platform adoption.
- Partner with technology teamson platform enhancements by supporting special projects providing functional specifications conducting UAT testing and sharing client feedback.
- Support ad-hoc projects and initiativesbased on business needs.
What Youll Need
- Bachelors or Masters degreein Finance Economics Business or a related discipline.
- 10 years of experience in financial services particularly in supporting trade life cycles and middle/back-office operations and/or interacting with hedge fund managers investment managers asset managers or other buy/sell side firms
- Strong exposure to multiple asset classesincluding Equities Fixed Income OTC derivatives and Swaps trade lifecycle.
- Deep knowledge of middle/back-office processes financial instruments fund accounting and operational workflows across the investment lifecycle.
- Proven experience in client managementwith a track record of building strong relationships managing client expectations and delivering a positive client experience.
- Experience in people management including mentoring coaching and developing team members.
- Strong stakeholder management skillswith the ability to collaborate effectively across cross-functional teams senior leadership and external clients.
- Demonstrated ability to act as a subject matter expertand drive knowledge sharing training and capability building within the team.
- Excellent communication skills both verbal and written with the ability to convey complex technical information clearly to clients stakeholders and non-technical audiences.
- Client-centric mindsetfocused on delivering high-quality tailored solutions and maintaining service excellence.
- Strong ability to multitask prioritize based on urgency and impact and manage multiple client engagements effectively in a fast-paced environment.
- High level of personal maturity collaborative attitude and commitment to teamwork in a global client-focused environment.
- Ability to deliver high-quality work under stringent deadlineswhile maintaining attention to detail and accuracy.
- Technical proficiency in Python and API operationsis highly desirable.
Recruiting Security
Emails from genuine Arcesium recruiters who are employees of the company will always come from some cases you may also be contacted by independent search firms engaged to recruit on our behalf; emails from their employees should always come from their firms applicable domain. Well never ask for your banking information or any payment as part of the recruiting process. If something seems off or youre contacted by an unexpected third party please reach out to us at .
Arcesium is an equal opportunity employer.
Required Experience:
Manager
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Arcesium's scalable, cloud-native solutions help clients in the investment industry transform operations with new and better financial data management.
