Senior Manager Software Development — Oracle Cloud Infrastructure (OCI, SRE & Cloud Operations)

About the Role

Oracle Cloud Infrastructure (OCI) is seeking an accomplished Senior Manager of Software Development with a strong background in both software engineering and cloud this role you will lead a high-performing Software Reliability Engineers (SRE) and Product Service System Administrators (PSSA) team responsible for designing building and operating highly available scalable and resilient cloud services operations automation and tools. You will be accountable not just for automation solutions but also for the 12x7 operational health performance and efficiency of your services operation.

You will enable world-class customer experiences by setting operational standards ensuring rapid detection and resolution of incidents and continually driving for service operation excellence automation and efficiency. You will partner closely with Service (Product) and Support teams to deliver new solutions at scale ensuring robust monitoring alerting and operational runbooks are in place.

Department Overview

Oracle Cloud Infrastructure (OCI) is Oracles next-gen IaaS platform combining the flexibility and scale of public cloud with robust operational control and security. Our services power global enterprises with reliable high-performance always-on cloud infrastructure.

Key Responsibilities

Lead and mentor a team of PSSA and SREs responsible for both service improvement automation and 12x7 cloud operations including monitoring incident response on-call rotations SLOs KPIs OKRs and postmortems.

Foster a DevOps culture with a relentless focus on automation self-healing services scalability and operational excellence.

Ensure the operational reliability availability and performance of mission-critical OCI services operation.

Establish monitor and continuously improve operational metrics including uptime latency capacity cost efficiency incident frequency and MTTR.

Drive root cause analysis corrective actions and continuous improvement following operational incidents and outages.

Collaborate with globally distributed engineering operations and support teams to ensure seamless service operation delivery and alignment on standards and best practices.

Align operational priorities with business needs participating in capacity planning disaster recovery security compliance and cost optimization initiatives.

Drive the creation and ongoing improvement of operational playbooks escalation protocols and change management processes.

Attract develop and retain top operational and engineering talent; create an inclusive high-performance culture aligned with Oracles values.

Minimum Qualifications

Bachelors or Masters degree in Computer Science Engineering or relevant field or equivalent experience.

3 years technical or people management experience in cloud or SRE organizations.

10 years experience in software engineering site reliability engineering or IT operations for large-scale distributed multi-tenant services.

Demonstrated ownership of 24x7 operational services including monitoring incident response and continuous improvement.

Knowledge in at least one major language (Java C C Python) and in operational scripting.

Solid grasp of distributed systems networking operating systems and security fundamentals.

Experience with automation deployment pipelines service telemetry and operational dashboards.

Strong communication and stakeholder management skills.

Preferred Qualifications

7 years operating and supporting cloud infrastructure or large SaaS environments.

Deep hands-on experience in operational tools runbook development and incident management frameworks.

Experience with cost management and operational efficiency at scale.

Familiarity with container orchestration configuration management and infrastructure-as-code.

Experience building and scaling geographically distributed teams and managing complex on-call schedules.

What We Offer

Competitive salary bonus and Oracles industry-leading employee benefits.

Hybrid and flexible work opportunities.

Commitment to diversity equity and inclusion.

Meaningful high-impact work in one of the worlds largest cloud businesses.

Equal Opportunity Statement

Oracle is an Equal Employment Opportunity Employer. All qualified applicants receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.

If you are an operational and engineering leader who thrives on building and running resilient cloud platforms at scale join us at OCI and help shape the future of cloud infrastructure. Apply now!

MDCJEN

Career Level - M3