Informatics Technical Specialist I Core Lab (Remote Canada)

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health. Were always looking towards the future anticipating changes in medical science and technology.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

This position works remotely in Canada for our Core Lab division. Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day more than 10 million tests are run on Abbotts diagnostics instruments providing lab results for millions of people.

What Youll Do

The Informatics Technical Specialist is responsible for driving Informatics and Automation implementations for Abbott Diagnostics Laboratory Solutions. Hands-on resource to deliver installation configuration integration training and troubleshooting services for AlinIQ products. performing pre-implementation activities including support of the sales process pre-installation meetings and technical demonstrations. Meetings with customers to discuss and establish readiness for Laboratory Information System (LIS) interface communication network security and connectivity agreement and establishment of customer specific workflow decisions that will determine system configuration activities (i.e. test setup auto-verification etc.) allowing for the successful integration of Abbott products. Performing implementation activities including system hardware and software installation network setup application configuration establishing connectivity for instruments the LIS and Laboratory Automation System (LAS). Performing verification and acceptance testing training of lab personnel training and mentoring of local TSSs and CSEs. Reviewing learning materials/tools and troubleshooting guides helping to establish standardized operating procedures and other related functions associated with middleware and automation.

Performing post-implementation support activities (on-site and remote) including answering questions troubleshooting and solving problems following the Abbott Diagnostics escalation process to involve second and third level support when appropriate performing post-installation configuration and validation activities attending meetings/conference calls providing and facilitating training.

Required Qualifications

• Bachelors or Masters Degree in computer science information systems medical or hospital informatics or related disciplines.

• Two plus years of relevant experience installing configuring and/or maintaining diagnostics laboratory information applications.

• Sound understanding of diagnostics laboratory workflows and related technologies.

• Demonstrated understanding of one or more products such as laboratory information systems middleware and/or analyzer management systems or inventory management systems used in diagnostics laboratories.

• Hands on experience implementing configuring training and supporting one or more laboratory information systems mentioned above is highly desirable.

• Able to execute assigned tasks satisfactorily with high degree of commitment quality independently.

• Technical proficiency with general business applications such as MS Office MS Project/ SmartSheet.

• Strong verbal and written communication skills with excellent customer facing capabilities.

• Attention to details and a concern for quality.

• Able to motivate and willing to bring ideas forward escalate issues and risks in a positive way.

• Become a trusted advisor to customers.

• Identify customer needs propose solutions and resolve problems.

• Provide feature/product enhancement input based on customer feedback.

• Maintain and assume accountability for a culture of high customer service.

• Execute project work plans with a focus on timeline complete and risk mitigation.

• Track and report on assigned projects aspects on a regular basis

• Configure and integrate products to customer specifications deliver training.

• Provide customer support assistance as needed.

• Review and keep up to date all project documents and systems of record.

• Participate in team and customer meetings effectively.

• Be available for potential shift work and travel to client sites up to 50% of the time.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity. Connect with us at on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

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