Enterprise Email Support Consultant

Required Qualifications:

A Bachelors degree in an appropriate discipline or an equivalent combination of education and related experience in a technical field may also serve to meet this minimum requirement.

Professional experience (typically 3 years or more) providing support for current messaging technology services (Microsoft 365 messaging platforms calendars room/resources/conferencing mass/bulk communication anti-spam/phishing and related integrations) as well as desktop client support.

Familiarity with working in a team environment and partnering with others.

Proficiency with Microsoft Office productivity tools.

Experience providing technical support for enterprise messaging platforms (e.g. Microsoft Google or similar technology.)

Experience providing technical support for client-server platforms (e.g. Microsoft Exchange/Outlook or similar technology.)

Experience leading or participating in medium-sized (8 weeks in length) technical projects and teams.

Proven success at problem-solving; transforming technical and business requirements into solutions.

Ability to communicate effectively both verbally and in writing with all levels of management and project team members.

Excellent interpersonal customer service and teamwork skills.

Demonstrated ability to work independently with a strong focus on customer service.

Proven success in developing and delivering end-user support documentation.

Ability to work across organizational structure and build strong partnerships.

Desirable Qualifications:

Professional support experience (typically 5 years or more) with current messaging technology services (Microsoft 365 messaging platforms calendars room/resources/conferencing mass/bulk communication anti-spam/phishing and related integrations) as well as desktop client support.

Familiarity with writing requirements documenting workflows and other business process management activities.

Experience administering or using Microsoft 365 environments.

Experience developing IT training for small groups up to 10 people

Experience creating and maintaining web site content and/or knowledge base articles.

Experience collecting service metrics and provide reporting that tracks and demonstrates the impact of specific service objectives

Experience engaging a community of IT staff in delivering new or maintaining existing services

Experience with team messaging or chat tools (Teams Slack or similar technology)

Experience creating and deploying software applications to end user machines

Certification in Microsoft Office 365 Exchange Teams or similar technologies.

Application Details:

In order to be considered applicants must upload the following materials and mark them as Relevant File to the submission:

Resume

Cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.

For questions or additional information please contact .

Joining the University of Iowa means becoming a vital part of the Hawkeye community where your work directly impacts education research and student success.

Enjoy exceptional health coverage university-paid life insurance robust retirement plans and generous leave policies. Benefit from 24/7 support services well-being resources and access to UI Health Care specialists. Grow professionally with advanced training leadership development and tuition assistance.

Iowa City offers a great quality of life with world-class performances at Hancher Auditorium Big Ten athletics top-ranked public schools and outdoor recreation.

Join us in making a difference at a leading Big Ten university and premier public research institution.