Principal Account Manager Public Sector

Rome - Italy

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

The Principal Account Manager - Public Sectorwill be a part of the Europe Public Sector Team that covers Public Sector Healthcare & Education customers across European Core Markets. The role will be focused on large GOV Accounts e.g. Public Sector IT Services & Federal Government.

Key areas of responsibility include:

ACCOUNT PLANNING

Work with your customers to develop execute and track both short- and long-term account objectives customer goals and action steps

Evaluate existing data and subjective inputs to improve business performance.

Identify internal stakeholders and buyers through personal evaluation and by establishing strong lines of communication with your customers

Utilize thorough and effective account planning tactics for both short- and long-term plans.

Use data-driven inputs to set goals and to measure progress against both customer goals and Citrix objectives.

Monitor account performance against established milestones and deadlines

CUSTOMERS BUSINESS SUCCESS

Understand your customers business from the inside-out making their future success your priority.

Combine your PUBLIC SECTOR specific industry knowledge (facts data industry trends observations) with your understanding of the customers needs to draw a unique conclusion about the best go-forward direction to grow their business increase profits and/or reduce attrition.

Detail the customers path for success to improve business outcomes and demonstrate ROI using Citrix unique portfolio offerings.

Engage with customers to deliver effective messages advancing the sales cycle (e.g. highlighting unique Citrix strengths challenging customer assumptionsetc).

COMMUNICATION AND PRESENTATION

Communicate with customers and deliver effective presentations virtually and in-person.

Link your customers business priorities to Citrix value propositions.

Confidently interact with senior stakeholders and spontaneously adapt to changing circumstances

Effectively communicate and present opinions information and key points of an argument in-person and/or virtually.

Respond quickly to the needs of customer stakeholders and to their reactions and feedback.

Deliver insights convincingly and with authority.

MANAGING RISK

Identify risks in account relationships opportunities and retention potential.

Assess risks and provide mitigation strategies in alignment with Citrix objectives.

Identify risks associated with specific account strategies solutions and other account factors.

Comfortably make difficult decisions after careful consideration of risks anticipating potential unintended consequences of actions.

SOLUTION BUILDING

Liaise with the product development team to assemble an initial solution addressing customer needs.

Understand the scope and limitations of the solution capability.

Identify andanalysecustomer-stated needs and map them to appropriate CSG solutions.

Leverage technology systems to keep track of customer needs and inform solution design.

CUSTOMER RELATIONSHIP MANAGEMENT

Build long-term strategic customer relationships.

Gain access to key stakeholders in the buying group.

Determine customer engagement preferences through all touch points with cross-functional teams.

Build and nurture positive relationships by effectively influencing and networking within and outside the customerorganisation to drive business performance.

Work comfortably and confidently with customers senior leaders.

Providecustomisedresources needed to leverage the identified touchpoints effectively.

REQUIRED EXPERIENCE SKILLS & DUTIES

The role requires local presence in Italy willingness to travel in Italy and abroad and fluent (preferably native) Italian language verbally and written.

Were looking for a Team Player - leverage orchestrate and manage the broader Account Team with close interaction with roles such as ATS Architect Product Management etc.

Open always learning Growth mindset with can do approach - comfortable with Changes & challenges.

Navigate complex processes for Deal Strategy Commercial Approvals etc.

Public Sector Vertical Background - Experienced with specific Public Sector / GOV requirements ordering processes tenders etc.

Provides weekly Forecast & Pipeline Updates to Sales Management

Familiar with defined Sales tools such as CRM (Salesforce) Office products Collaboration Tools

Fluent verbal & written English language skills are important.

About Us:

Cloud Software Group is one of the worlds largest cloud solution providers serving more than 100 million users around the globe. When you join Cloud Software Group you are making a difference for real people each of whom count on our suite of cloud-based products to get work done from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn dream and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age race color creed sex or gender sexual orientation gender identity gender expression ethnicity national origin ancestry citizenship religion genetic carrier status disability pregnancy childbirth or related medical conditions (including lactation status) marital status military service protected veteran status political activity or affiliation taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process please contact us via the Bridge portal for assistance.

Required Experience:

Manager