Lead Product Manager, Product Operations

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

As a Lead Product Operations Manager at Klaviyo youll be an essential player in shaping the future of Klaviyo through innovative product lifecycle tools particularly through leveraging AI technologies. Your hands-on leadership and collaborative spirit will deeply connect you to our R&D teammates empowering them through efficient operational solutions that unlock Klaviyos potential as a world-class AI-first R&D organization. Please note this is a hybrid role that requires 3 days/week in our Boston office. Fully remote candidates will not be considered at this time.

How youll make a difference:

Hands-on Operational Leadership: Directly manage optimize and execute operational solutions and tools essential to our R&D teams from strategic planning through to execution and delivery emphasizing hands-on implementation and iteration.
Design Lightweight AI-First Processes: Create and champion innovative AI-driven processes and operational models that are lightweight intuitive and designed to avoid bureaucracy significantly increasing velocity and maximizing business impact.
Drive Transparency and Alignment: Collaborate closely with Product Engineering Design Analytics and Klaviyos broader Go-To-Market teams to maintain clear prioritization visibility on roadmaps and aligned execution of key initiatives and OKRs.
Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps dashboards KPIs and reports becoming the operational heartbeat that informs decisions tracks progress and identifies trade-offs.
Enable High-Quality Delivery: Lead practical initiatives to enhance product quality accelerate PDLC velocity and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
Empathy-Driven Collaboration: Embed deeply within our R&D organization bringing empathy and understanding to operational decisions and processes and fostering a culture where operational practices directly support team success and wellbeing.
AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools empowering the Product teams with technologies that streamline processes enhance product usage insights and significantly boost team productivity and effectiveness.
Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience Sales and Marketing ensuring operational decisions and prioritizations reflect customer needs and insights.
Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks productivity insights and inform strategic decisions.

Who you are:

7 years of experience in product product operations or business operations roles specifically within SaaS product organizations (B2B/B2C) with direct experience in a high-growth tech environment.
Proven track record in hands-on operational execution process improvement and cross-functional collaboration.
Ability to function well in a fast-paced environment.
Demonstrated ability to work through ambiguity to a detailed solutiontaking a problem identifying a path forward and driving an initiative through.
Demonstrated empathy and deep understanding of Product Engineering and Design team needs with the ability to build trust and drive operational excellence from within these teams.
Strong analytical technical and stakeholder management skills capable of influencing and driving alignment across teams.
Practical experience implementing and managing AI-driven tools and solutions within product operations.
Data-oriented approach adept at synthesizing complex operational data into actionable insights.
Experience with modern product management tools (e.g. Jira Productboard Coda) and analytics platforms.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.

Please see the independent bias audit report covering our use of Covey here

Required Experience:

How youll make a difference:

Hands-on Operational Leadership: Directly manage optimize and execute operational solutions and tools essential to our R&D teams from strategic planning through to execution and delivery emphasizing hands-on implementation and iteration.
Design Lightweight AI-First Processes: Create and champion innovative AI-driven processes and operational models that are lightweight intuitive and designed to avoid bureaucracy significantly increasing velocity and maximizing business impact.
Drive Transparency and Alignment: Collaborate closely with Product Engineering Design Analytics and Klaviyos broader Go-To-Market teams to maintain clear prioritization visibility on roadmaps and aligned execution of key initiatives and OKRs.
Establish a Single View of Progress: Actively manage and maintain real-time product roadmaps dashboards KPIs and reports becoming the operational heartbeat that informs decisions tracks progress and identifies trade-offs.
Enable High-Quality Delivery: Lead practical initiatives to enhance product quality accelerate PDLC velocity and foster cross-team collaboration. Personally drive the implementation of metrics and continuous improvement efforts.
Empathy-Driven Collaboration: Embed deeply within our R&D organization bringing empathy and understanding to operational decisions and processes and fostering a culture where operational practices directly support team success and wellbeing.
AI-Driven Technical Enablement: Champion and implement AI-first solutions and tools empowering the Product teams with technologies that streamline processes enhance product usage insights and significantly boost team productivity and effectiveness.
Customer-Centric Execution: Hands-on management of feedback loops in collaboration with Customer Experience Sales and Marketing ensuring operational decisions and prioritizations reflect customer needs and insights.
Operational Data & Insights: Create and manage actionable dashboards and analytical tools that proactively identify bottlenecks productivity insights and inform strategic decisions.

Who you are:

7 years of experience in product product operations or business operations roles specifically within SaaS product organizations (B2B/B2C) with direct experience in a high-growth tech environment.
Proven track record in hands-on operational execution process improvement and cross-functional collaboration.
Ability to function well in a fast-paced environment.
Demonstrated ability to work through ambiguity to a detailed solutiontaking a problem identifying a path forward and driving an initiative through.
Demonstrated empathy and deep understanding of Product Engineering and Design team needs with the ability to build trust and drive operational excellence from within these teams.
Strong analytical technical and stakeholder management skills capable of influencing and driving alignment across teams.
Practical experience implementing and managing AI-driven tools and solutions within product operations.
Data-oriented approach adept at synthesizing complex operational data into actionable insights.
Experience with modern product management tools (e.g. Jira Productboard Coda) and analytics platforms.

Please see the independent bias audit report covering our use of Covey here

Required Experience:

Key Skills

Time Management
Data Analytics
Analytical
Agile
Requirement Gathering
Strategic thinking
Visio
Communication
Problem Solving
Market Research
UML
Cross Functional Teams

Apply Now

About Company

Klaviyo

Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.

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