Helpdesk Agent
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description:
The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues guiding users through solutions and ensuring all queries are resolved accurately and timeously.
The Helpdesk Agent will be responsible for delivering professional and efficient technical support to customers. This role involves diagnosing software-related issues guiding users through solutions and ensuring all queries are resolved accurately and timeously.
Key Responsibilities
- Provide prompt and professional technical support via phone email and chat
- Diagnose and troubleshoot software hardware and network connectivity issues
- Guide customers through step-by-step resolutions and product features
- Escalate complex issues to relevant teams and follow up to ensure resolution
- Maintain accurate records of all customer interactions
Minimum Requirements
- 25 years experience in a Helpdesk environment (software troubleshooting essential)
- Excellent verbal and written communication skills
- Strong analytical and problem-solving abilities
- Previous customer service or technical support experience
- Familiarity with helpdesk systems and remote support tools
- Ability to work independently and collaborate within a team
Employment Details
- Full-time Permanent
- Salary: R12 000 R13 000 per month (non-negotiable)
- Based in Kenilworth Cape Town (must be able to commute)
Required Experience:
Unclear Seniority
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
