Manager, Individual Business Systems Support

The Opportunity: At Equitable we believe great things happen when we work together. Were a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If youre passionate about making a difference and growing your career in an inclusive and collaborative environment wed love to hear from you. Our culture is built on care passion and curiosity. We put people above all else strive to be our best and welcome new ideas to deliver positive the Manager Individual Insurance Business Systems Support you will build and lead a highperforming team responsible for configuring maintaining and optimizing critical business systems that support the Individual Insurance business this role you will champion system configuration excellence in support of strategic initiatives business issue support and enhancement requests ensuring those solutions enable the desired client and advisor experience. You will act as the key liaison between business partners IT and vendors ensuring all business configurable systems align with strategic goals and comply with SDLC governance. This is a leadership opportunity that will drive strategic outcomes client centred value and maintain employee engagement within the one of the regions top employers and be part of something that truly makes a differenceWork Arrangements: This is a hybrid role. You will work in our office in Waterloo ON a minimum of two (2) assigned consecutive days every other week plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum youll do:Act as the primary representative for solution delivery on strategic and key business initiatives ensuring desired business outcomes are met though business managed configured systems against defined quality and timeline measuresManage a team to ensure end-to-end delivery of business systems service support and updates resulting from project enhancement and critical fix requestsLead system configuration health monitoring and management through proactive opportunity assessment issue identification and impact analysis strategic planning in partnership the product owner and benefits realization tracking against delivered and provide team leadership in delivering holistic business systems support services to the Individual Insurance business division through ownership and execution of a knowledge development strategy on all assets under management service delivery planning and reporting and managing partnerships with business units and line of business partnersManage and track performance of the team identifying opportunities to increase value delivered to the business while fostering a culture of collaboration and high youll bring:A minimum of 5 years of experience in systems support or configuration management ideally within financial services or least 3 years of experience leading and developing teams in a service support knowledge of configurable business systems tools used in insurance including New Business and Underwriting workbench tools (UWPro) UW rules engines CRM platforms (Zoho).Experience working with integrated enterprise systems such as Ingenium Equinet OnBase Datahub Birst or in system configuration troubleshooting automation tools scripting and applying SDLC standards to solution leadership skills with demonstrated ability to mentor teams drive change and foster continuous analytical problemsolving decisionmaking and impactassessment communication and presentation abilities including experience engaging senior organizational timemanagement and multitasking abilities with adaptability to shifting in Microsoft Office (Word Excel Access)Strong negotiation influencing facilitation and stakeholder relationshipmanagement in it for you:Career Growth: Regular learning sessions and developmentopportunitiesTotal Rewards: Incentive pay annual salary reviews employer-paid benefits and pensionmatchingTime Away: Competitive vacation plus one paid volunteer day each yearFlexibility: Healthy work-life balance with employee wellness always top of mind complemented by a dress for your day approachAt Equitable were committed to fair pay and an inclusive accessible hiring experience. If you need accommodations or alternative formats at any stage just reach out to us at Were happy to base pay will be based on your skills qualifications experience and addition to your salary this role is eligible for a discretionary annual incentive award tied to business performance plus a wide range of competitive benefits. If youre selected to move forward our Talent Acquisition team will walk you through all the details of our total rewards program so you know exactly whats To: AVP Individual Portfolio and Operational EnablementDepartment: Individual Project ManagementTerm: Permanent Full-Time