Change and Communications Lead | 12-Month Secondment
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Change and Communications Lead 12-Month Secondment
Job No: 678824
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Toowoomba Adelaide Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance
Pay Band 5
- 12-month Secondment Opportunity
- Partner across Insurance and Customer Service on priority initiatives
- Flexible working with strong career development support
About the Role
This role leads the design and delivery of change and communications initiatives that support Customer Service teams and improve customer experience. Working closely with Insurance projects and Customer Service leaders you will translate strategy into clear practical change and communication approaches aligned to the Customer Service North Star.
This is a 12-month secondment opportunity.
What Youll Do
- Lead the design and delivery of change management and communication tools that support customer-facing teams with clear timely information
- Partner with Project Delivery Enterprise Delivery and Customer Service leaders to align change activity with business objectives and ways of working
- Deliver strategic and operational communications that reinforce Customer Service priorities and build consistency across teams
- Define clear outcomes accountabilities and delivery plans balancing scope time and quality within governance and risk frameworks
- Maintain and optimise Customer Service communication channels including SharePoint to improve accessibility and engagement
- Contribute to continuous improvement of change and communications capability by evolving tools frameworks and practices
What Youll Bring
- 5 years experience in change management and communications applying structured approaches to complex people and process change
- Experience working in large matrixed organisations partnering with diverse stakeholders to deliver shared outcomes
- Knowledge of Agile or squad-based delivery models with the ability to adapt change approaches to different environments
- Strong stakeholder engagement skills using influence and insight to align teams and priorities
- Experience developing clear audience-focused communications that support understanding and adoption
- Understanding of customer service or contact centre environments with the ability to apply commercial and customer insights
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation. To apply for this opportunity please submit your application directly via the link provided.
CICSCXSChange and Communications Lead (1).pdf
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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