Casual Part-Time (up to 30 hours per week) Surry Hills Campus On-Campus

Who We Are

At Torrens University Australia making a difference is in our DNA. As a Certified B Corporation were part of a global community using business as a force for good. We believe education transforms lives families communities and the world.

Our Surry Hills campus is vibrant industry-connected and student-first. We are passionate about delivering a seamless supportive and high-quality experience from the moment a student walks through our doors.

Whats the Job

As Campus Concierge you are the face of our Surry Hills campus.

Reporting to the Campus Director youll deliver exceptional front-of-house service to students staff and visitors. Youll be the first point of contact greeting guiding troubleshooting and creating a welcoming high-energy campus environment.

This is a hands-on fast-paced role suited to someone who thrives in a student-facing environment and enjoys solving problems in real time.

This is a casual position (up to 30 hours per week) worked within business hours 8am6pm Monday to Friday fully on campus.

Key Points About This Role

1. Frontline Student Experience
Be the welcoming face of campus delivering responsive student-first service every day.

2. First-Step Support & Triage
Assist with ID cards printing LMS/email troubleshooting and manage bookings for Student Services.

3. Campus Operations Support
Oversee visitor logs lockers keys deliveries inductions tours and daily campus readiness checks.

4. Experience & Satisfaction Focus
Positively influence NPS Student Satisfaction and Service Level performance targets.

5. Continuous Improvement Mindset
Identify opportunities to improve processes and bring our CX principles to life: Accessibility Empathy Resolution Personalisation Speed and Choice.

Who You Are

1. Customer Experience Driven
You have proven experience delivering high-quality energetic customer service.

2. Organised & Proactive
You manage competing priorities act independently and take initiative when issues arise.

3. Tech Confident
Comfortable troubleshooting basic tech issues. Experience with Microsoft Dynamics is highly regarded.

4. Strong Communicator
Clear professional verbal and written communication with students and stakeholders.

5. Work-Ready & Eligible
You must have full working rights in Australia with no restrictions. This role suits a current student or someone looking to start a career in Higher Education.

Why Join Us

Bold modern and agile were one of Australias fastest-growing universities growing from 164 students in 2014 to 40000 alumni across 115 countries and 2000 staff today.

Were student-centric industry-connected and purpose-driven. At Torrens you wont just have a job youll help shape student journeys in a university built for real life.

What We Offer

At Torrens University Australia youll benefit from:

• Study free in a course/degree related to your position

• B Corp certified university values-driven and purpose-led

• Access to internal opportunities learn grow and move across the organisation

• A vibrant supportive campus community

Hiring Process

We aim to provide you with the information you need at each stage of this process to help you present your best self. If you have any accessibility requirements please contact your recruiter at for confidential support.

We are committed to ensuring an equitable barrier-free application process and have a Reasonable Adjustment Procedure in place to support you throughout the recruitment process.

We are a 2026 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work visit love to hear from you.

If you require a reasonable accommodation to complete our application process please contact our Human Resources Department at