Security Concierge

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council their partners and community have a once-in-a-generation opportunity to shape the Citys future and ensure it is culturally socially environmentally and economically sustainable.

At Council we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children this includes conducting National Police Checks Working with Children Checks and through reference commitment to child safety is explained in CouncilsChild Safe Commitment Statement.

About the role

We are offering a 12-month full time term contract for up to March 2027.

The Security Concierge plays a crucial role in delivering high-quality security services and exceptional customer experiences. As part of the Customer Experience Team at PHIVE you will ensure the safety and security of Council facilities while fostering connections with the community.

On a daily basis you will:

• Provide outstanding customer service creating memorable experiences
• Monitor the arrival of customers employees and contractors to maintain safety.
• Open and close buildings in accordance with Council policies and procedures.
• Oversee security within and around the building responding to incidents and emergencies.
• Manage surveillance lost property inquiries and access for authorised visitors.
• Support loading dock operations and maintain the cleanliness of common areas.
• Deputy Chief Warden responsibilities and chief warden in absence of the building manager.

About You

The successful candidate MUST be available to work on a rotating roster during the week includingSaturday and Sunday. This is essential.

Shift times may vary between day and night shifts and the candidate must be flexible with their availabilities.

You will be expected to work across several different locations within the Parramatta LGA.

You will bring:

• Must have NSW 1A Security Licence and 1E Monitoring Centre Operator.
• Must have a current Working with Children Check.
• Must have valid Senior First Aid Certificate and CPR Certificate.
• Must have RSA.
• Minimum 1-year Operational security service experience in a customer-centric environment with a proven track record of achieving objectives.
• Experience in delivering security and customer services to diverse stakeholders in a complex.
• Proficiency in data entry security software and digital systems.
• Ability to work night shifts and weekends.

Whats on offer

We are offering a 12-month full time term contract for up to March 2027. The working hours will vary over the spread of Monday - Sunday.

We are also offering an attractive remuneration from $78199.90 plus 12% superannuation.

In addition City of Parramatta also offer excellent employee benefits which include:

• Significant leave benefits (up to 12 days flexi-time 3 additional leave days at Christmas 15 days sick/personal leave 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport flu shots etc.)

Want to know more

Further information regarding the requirements of this role can be found in the attached Position Description.

Review ourValues Flyer which outlines Councils core values and behaviours.

Alternatively for a confidential discussion please contact Leigh Salas via email on

How to apply

Candidates must apply online and provide a cover letter addressing the requirements of this role. Applications through other mediums will not be accepted at this time.

A Paid Working with Children Check must be uploaded as part of your application.

Applications close 9pmSunday 1 March 2026and will not be accepted through any other medium.

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role please answer your pre-screening questions accordingly and reach out toto confirm that your WWCC is in progress. Council is committed to providing a child safe environment and is guided by theNSW Child Safe Standards Office of the Childrens more information on Councils Child Safe Framework please visitChild Safe City of Parramatta.

This position requires the preferred candidate to undergo a Criminal History Records check.

This position requires the preferred candidate to undertake a Pre-Employment Medical Check which also includes a Drug and Alcohol test.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills experiences and backgrounds. We invite candidates of all ages people with disability Aboriginal and Torres Strait Islander Peoples women ADF veterans LGBTIQA and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.