Senior Lead Product Manager, Enterprise
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Klaviyo helps businesses own their growth by making it easy to turn customer data into powerful personalized experiences. More than 183000 brands worldwide use Klaviyo to deliver smarter marketing build stronger relationships and accelerate revenue all powered by data automation and intelligence. As we expand further into the enterprise market were scaling our platform to meet the needs of the worlds largest and fastest-growing consumer brands by building for performance security extensibility and trust without sacrificing the usability and speed that make Klaviyo special.
About the Role
Klaviyo is seeking a Senior Lead Product Manager to drive our Enterprise product strategy and lead the evolution of our platform for the worlds most sophisticated data-driven brands. This role sits at the center of one of Klaviyos most important growth opportunities: becoming the trusted B2C CRM for Enterprise customers.
You will own multiple product areas critical to our Enterprise initiativesincluding unifying customer data powering AI-driven automation and expanding our ecosystem integrationswhile partnering closely with Product Engineering Design Go-to-Market and Partner teams. This is a highly visible role that balances long-term platform strategy with near-term delivery ensuring we meet enterprise customer expectations without compromising scalability or reliability.
What Youll Do:
- Set and evangelize a 23 year vision for Klaviyos Enterprise platform that delivers scalability flexibility and enterprise-grade governance while preserving ease of use.
- Translate company goals into clear OKRs and roadmaps that accelerate Enterprise adoption retention and ARR growth.
- Represent the voice of large global customers in strategic product discussions.
- B2C CRM for Enterprise: Deliver capabilities that unify customer data across channels enable real-time personalization and support global data governance and compliance.
- Collaborate deeply with Engineering Design Sales Solutions Customer Success Security and Legal to deliver cohesive enterprise experiences.
- Lead roadmap reviews facilitate strategic tradeoffs and ensure alignment across teams.
- Act as a central point of coordination for enterprise commitments from RFP support and security reviews through onboarding and long-term success.
- Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.
What You Bring:
- 12 years of experience in Product Management with significant exposure to Enterprise SaaS products.
- Proven success leading enterprise-grade or platform products such as CRM marketing automation customer data platforms analytics data infrastructure or AI-driven systems.
- Direct experience supporting large enterprise customers (e.g. Fortune 1000) not just SMB or self-serve products.
- Strong intuition for what drives enterprise purchasing decisions: trust compliance scalability configurability integrations and roadmap credibility.
- Hands-on experience partnering with Sales Solutions Engineering and Customer Success on enterprise deals.
- Comfortable discussing system architecture data models APIs integrations data flows and security standards with engineering teams.
- Experience working on products with complex data infrastructure distributed systems or significant integration dependencies.
- Proven ability to influence and lead across Product Engineering GTM Security and Legal without direct authority.
- Track record of translating enterprise customer needs into clear product requirements thoughtful tradeoffs and scalable platform solutions.
- Strong communication and storytelling skills with the ability to align diverse teams around shared priorities.
- Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.
We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3 2025.
Please see the independent bias audit report covering our use of Covey here
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Klaviyo unifies AI-powered email marketing and SMS to drive growth, retention, and measurable results. Build personalized, omnichannel experiences across WhatsApp, ecommerce, and more with K:AI Agents.
