Credit Assistance Specialist 1st Shift Kennesaw GA

Kennesaw, GA - USA

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Job Profile Summary

This job is primarily responsible for providing credit assistance solutions and account maintenance functions to deceased or potentially deceased clients. Key responsibilities include handling both inbound & outbound calls for the CVL product at any stage of delinquency or risk including pre-charge off and recovery as well as performing various account maintenance functions associated with deceased customer servicing & collections. The ideal candidate someone who is dependable can adapt to frequent changes and is able to work effectively as part of a team. Job expectations include leveraging problem-solving competencies sound judgement and decision making detail oriented actions and providing exceptional client service and empathy while meeting both the banks and client needs.

Job Description:
This job is responsible for providing credit assistance and solutions on Consumer Vehicle Lending loans where the bank has been notified of a deceased client. Key responsibilities include handling inbound & outbound calls for the CVL product at any stage of delinquency or risk including pre-charge off and recovery as well as various account maintenance functions associated with deceased customer servicing processes. The ideal candidate someone who is dependable can adapt to frequent changes and is able to work effectively as part of a team. Job expectations include leveraging problem solving competencies sound judgement and decision making and providing exceptional client service and empathy while meeting both the banks and client needs.

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference. Join us!

Responsibilities:

Speaks with both delinquent and non-delinquent clients to determine arrangements to resolve vehicle loans in instances where the bank has been notified of one or more deceased borrowers

Negotiate repayment of outstanding debt that benefits both the client and lender in a positive and professional manner leveraging tools and resources where applicable

Determines the right solution for the client while staying within collections compliance guidelines

Work cohesively in a dynamic team environment to accomplish shared goals with a clear commitment to contributing to overall team success

Demonstrates empathy for the clients situation using ethical behavior that is consistent with the banks code of conduct

Works daily list of newly opened deceased customer cases through Marlin to perform protective maintenance actions within collections systems of record and mail appropriate correspondence

Achieves quality standards and meets key performance indicators

Works an established list of accounts on multiple collections systems auto-dialer or manual calling and helps mitigate losses

Performs account maintenance functions that can include estate claim work repossession review and assignment and protective maintenance within applicable systems of record and workflow tools for deceased or potentially deceased customers.

Required Qualifications:

1 years Collections & Recovery experience

Current or previous customer delight experience

Demonstrated organization skills in a fast-paced environment including ability to multitask and attention to detail including with quality score results

Strong communication empathy and problem-solving skills

Goal driven and results oriented

Ability to work well in a team-oriented environment

Ability to embrace change

Proficiency with Office application such as Excel

Desired Qualifications:

Current or recent Consumer Vehicle Lending Collections experience desired

Previous Estate/Deceased Customer servicing experience a plus

Proficiency in applications; UCRS RAMS Masterqueue Marlin Probate Finder

Skills:

Active Listening

Attention to Detail

Client Solutions Advisory

Oral Communications

Account Management

Adaptability

Collaboration

Data Collection and Entry

Interpret Relevant Laws Rules and Regulations

Liquidity Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

Required Experience:

Job Description:Job Profile SummaryThis job is primarily responsible for providing credit assistance solutions and account maintenance functions to deceased or potentially deceased clients. Key responsibilities include handling both inbound & outbound calls for the CVL product at any stage of delinq...