Specialist II- Bank Operations Policy & Procedure (Remote in VA, NC, MD, SC, PA, GA ONLY)

This position is responsible for authoring editing and maintaining procedural documentation for the Bank Operation business units as well as supporting resources (e.g. job aids forms etc.) in a manner that is consistent with organizational practices. Specialist will work closely with various members of the Bank Operations business units and support teams to complete analysis on business policies procedures job aids and other resources to meet the banks overall strategic goals.

Position Accountabilities

Document Writing:

• Create documentation solutions that support business needs and align with internal document standards styles and best practices.
• Work with business units to ensure revisions to existing documents procedures for new Bank products or services or new regulatory requirements are updated in accordance with style governance in a timely manner.
• Ensure process owners identify all required elements according to style governance.
• Demonstrates ability to translate high level conceptual information and ideas through execution of documents in a manner that is thorough and applicable for the intended audience.
• Collaborate with Manager and other governance teams to ensure consistency.
• Analyze and research the effectiveness of existing documentation

Document Management:

• Responsible for coordinating review and testing of new documents to determine accurate content and appropriate usage of the templates style guides and systems.
• Assists with review of documents for format consistency and ease of understanding.
• Assists with coordinating the annual review of P&P documentation using system reports tracking and other resources as necessary.
• Assist Manager with tasks related to management of the Banks Knowledge Base System/Process including performing any user acceptance testing pertaining to process system upgrades or enhancements implemented by the vendor(s).
• Discover and escalate evidence-based recommendations for potential enhancements and/or process gaps.

Project Management:

• Interface with stakeholders and SMEs to gather appropriate details related to policy procedure and job aid requirements.
• Conduct a Needs Analysis as needed for assigned projects.
• Support special projects as assigned.
• Prepare presentations and/or proposals related to assigned projects.
• Assist in the implementation of process improvement which may include creation of workflows or process maps related to assigned projects.
• Efficiently manage internal and external resources to meet milestones and targeted completion dates.
• Support change management practices related to the operations policy and procedure program.

Organizational Relationship

This position reports to: Manager Bank Operations Process & Procedures

Position Qualifications

Education & Experience

• Minimum 3 years experience in Banking. Prior significant experience in financial institution credit deposit and operations with a strong knowledge base of financial institution controls are key components.
• Bachelors Degree ideally in Communication or Business Administration preferred.
• 1-3 years of experience in internal communications or technical writing preferred.

Knowledge & Skills

• Must have a thorough knowledge of general banking products regulations and processes.
• Proficient in Salesforce Microsoft Office including Word Excel PowerPoint Visio and Outlook.
• Must possess strong oral and written communication skills with an emphasis on proficiency in written communications specifically process documents. Must also have excellent communication skills to effectively work with diverse groups of internal & external stakeholders.
• Strong attention to detail including the ability to accurately edit written documentation.
• Work is under minimal supervision where the work requires a higher level of problem-solving skills; situations require general knowledge of the work and the department.
• Ability to travel to remote sites within the Maryland Virginia and DC area and possess a valid Drivers License.

Salary offered will be based on several factors including but not limited to education work experience certifications etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Required Experience:

IC