Vendor Service Rep Spanish Bilingual Representative

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries concerns and requests about products and services.

Responsibilities

Primarily focus on inbound phone interactions with customers

Position operates during an assigned shift between 7:30am and 7:00pm.

Document customer interactions through case creation in Salesforce (PMC specific)

Document product knowledge and solutions using our knowledge management system

Receive index and process electronic documents to obtain approved status

Ensure compliance standards set by the client are met

Act as a liaison to the client agent and vendor

Process payments

Manage situations that require real-time solutions and set clear expectations of resolution plans

Establish relationships and trust with customers during their interactions

Maintain a high first contact resolution rate for client issues

Achieve or exceed minimum service levels and abandon rates

Perform additional duties as required

Success is measured on Quality Assurance Score & Abandonment Rate

Qualifications

Required Knowledge/Skills:

Strong English speaking and business writing skills
Strong interpersonal communication skills
Active listening and emotional intelligence
Fluency in Spanish is a plus
Property & Casual license is a plus
Desire to provide exceptional customer service
Microsoft Office Suite knowledge
Highly energetic and self-motivated

Required Experience:

Unclear Seniority

OverviewThe Vendor Service Representative interacts with customers to provide and process information in response to inquiries concerns and requests about products and services.ResponsibilitiesResponsibilities Primarily focus on inbound phone interactions with customers Position operates during an a...