Customer Service Representative (with Billing Experience)

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by the Invoice Processing system as past their expected receive date and by processing those invoices once retrieved.

Responsibilities

Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes
Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices
For new client property sites submit requests to client vendors to have invoice billing addresses changed to the Velocity address
For existing client property sites re-request address changes as needed to ensure timely delivery of client utility vendor invoices to Velocity
Monitor the missing invoice alerts queue in the departments operational system to identify and resolve outstanding problem items
Resolve items within the departments target SLS
Monitor and action problem items submitted by clients and other Velocity departments to the groups mailbox
Resolve items within the departments target SLS
Maintain department reporting on client address change status
Data entry of invoices within the departments system
Additional projects as required

Qualifications

High school diploma or equivalent required; college degree preferred
Intermediate knowledge of MS Word and Excel
Intermediate understanding of MS Excel spreadsheets & database applications
Strong attention to detail
General office skills such as data processing filing emailing and faxing
Strong written and verbal communication skills
Demonstrated follow up and organizational skills
Able to learn new processes and tools in a fast paced environment
Overtime may be required in order to meet deadlines

Required Experience:

Unclear Seniority

OverviewThe Vendor Account Specialist supports the Velocity Invoice Processing service by ensuring the billing addresses on clients vendor invoices are changed to the RealPage physical address. The position ensures timely processing of all client utility invoices by retrieving invoices identified by...

Overview

Responsibilities

Ensure all required documentation is obtained from clients and/or Implementations Team with proper authorizations to effect vendor billing address changes
Coordinate with the Implementations Team to get a timely listing of new client sites requiring billing address changes on their utility vendor invoices
For new client property sites submit requests to client vendors to have invoice billing addresses changed to the Velocity address
For existing client property sites re-request address changes as needed to ensure timely delivery of client utility vendor invoices to Velocity
Monitor the missing invoice alerts queue in the departments operational system to identify and resolve outstanding problem items
Resolve items within the departments target SLS
Monitor and action problem items submitted by clients and other Velocity departments to the groups mailbox
Resolve items within the departments target SLS
Maintain department reporting on client address change status
Data entry of invoices within the departments system
Additional projects as required