Vendor Service Rep

Manila - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

The Vendor Service Representative interacts with customers to provide and process information in response to inquiries concerns and requests about products and services.

Responsibilities

Primarily focus on inbound phone interactions with customers
Position operates during an assigned shift between 7:30am and 7:00pm.
Document customer interactions through case creation in Salesforce (PMC specific)
Document product knowledge and solutions using our knowledge management system
Receive index and process electronic documents to obtain approved status
Ensure compliance standards set by the client are met
Act as a liaison to the client agent and vendor
Process payments
Manage situations that require real-time solutions and set clear expectations of resolution plans
Establish relationships and trust with customers during their interactions
Maintain a high first contact resolution rate for client issues
Achieve or exceed minimum service levels and abandon rates
Perform additional duties as required
Success is measured on Quality Assurance Score & Abandonment Rate

Qualifications

Required Knowledge/Skills:

Strong English speaking and business writing skills
Strong interpersonal communication skills
Active listening and emotional intelligence
Fluency in Spanish is a plus
Property & Casual license is a plus
Desire to provide exceptional customer service
Microsoft Office Suite knowledge
Highly energetic and self-motivated

OverviewThe Vendor Service Representative interacts with customers to provide and process information in response to inquiries concerns and requests about products and services.ResponsibilitiesPrimarily focus on inbound phone interactions with customersPosition operates during an assigned shift betw...