MX Implementation Specialist

MedTrainer

Job Location:

Santiago de Querétaro - Mexico

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Were looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.

This is an entry-level client-facing role ideal for educators corporate trainers or early-career professionals who enjoy teaching technology and working directly with customers.

Youll guide clients through their first experience with our platform ensuring they feel confident supported and set up for long-term success.

What Youll Do

Lead Client Onboarding & Training

Deliver engaging virtual software training sessions tailored to different user roles
Adapt your delivery style based on audience needs (clinical staff administrators leadership)
Build and maintain training resources and quick-reference guides

Manage Implementation Projects

Own onboarding timelines from kickoff to go-live
Track milestones and proactively resolve blockers
Coordinate with Sales Product and Client Success teams

Serve as the Clients Primary Contact During Implementation

Build trust and confidence from day one
Conduct regular check-ins to ensure progress
Provide thorough transition documentation for Client Success handoff

Support Adoption & Continuous Improvement

Monitor early-stage platform usage
Identify and address adoption gaps
Share client feedback internally to improve processes and product experience

Qualifications :

Experience

13 years in teaching corporate training instructional design or client-facing support
Experience managing multiple priorities or projects simultaneously
Experience delivering virtual training is a plus

Skills

Strong communication skills clear patient and engaging
Ability to explain complex concepts to non-technical users
Highly organized with strong attention to detail
Comfortable adapting when plans change
Tech-savvy and quick to learn new software platforms

Education

Bachelors degree in Education Communications Healthcare Administration or a related field preferred. Equivalent experience considered.

Additional Information :

We Offer

Major medical expenses insurance
Savings Plan (Caja de Ahorro)
English classes
Lunch Breakfast drinks and snacks
Discount coupons in different medical specialties
1 Home Office Day per week
Base Salary: $25000 - $30000 MXN

Work Location

This is a on-site position in Querétaro Mexico with the opportunity for some home office based upon performance

If you enjoy teaching building relationships and helping clients feel confident with technology this role is for you.

Please submit your resume in English to be considered.

Remote Work :

Employment Type :

Full-time

Were looking for an Implementation Specialist to deliver exceptional onboarding and software training experiences to new MedTrainer clients.This is an entry-level client-facing role ideal for educators corporate trainers or early-career professionals who enjoy teaching technology and working direct...